Search results for query: *

There's waay too much that we did and learned. the biggest thing was TEST TEST TEST I can't stress this enough, as silly as it may sound to some and despite the cost, it's worth it. do a test install of your upgrade and see how it goes, then fix the problems and do a production upgrade We had...

Is anybody using HDX and an Oracle Database? we want to connect via HDX to a 9i database, but wanted to make sure that it is ok to install the oracle ODBC driver AND the Oracle client on the SCCS Server Any help is appreciated thanks!

Thanks for everybody's help, we managed to somwhat stage the upgrade and glad that we did, some of the issues would have been painful to discover on Production night Thanks! Feisal

I think if you did the following, it would work.... SEND REQUEST SymphonyProviderID SymphonyServiceName, SymphonySP, SymphonyCLI, GET RESPONSE SymphonyProviderID, SymphonyABAgentID, SymphonyABGroupID Example: Receiving a student...

We are upgrading SCCS 4.2 to 5.0 and Web Client 4.0 to 4.5 We would like to run the new systems in parallel to the old ones for testing and peace of mind reasons. is this possible? has anybody done this before? we are a little reluctant to upgrade the production boxes without testing the...

As far as I know Web Client 4.0 only supports multicast. 4.5 supports both uni and multi what version of Web Client are you using?

We have 3 40" NEC LCD monitors connected to 3 pcs in a back room running GRTD and it works Great! the only pain is if the pc reboots or crashes, it's a bit of a hassle to bring up all of the numbers again. we are using the billboards to display each piece of information and not the public...

Thanks! The problem I have is that in the master I am doing CLID routing, based on the CLID of the call it is routing to one of 9 primary scripts. If the call comes in on our TECH CDN (For tech support) I want to execute the appropriate primary script based on CLID. This works for all the...

SCCS 4.2 In the master script, can I route a call to a CDN with a priority? Or to a primary application Script with a priority? I want calls that come in from a particular CDN to have a higher priority in the queue than other calls, without having the calls go to a different skillset. i.e...

We had this with our Octel. We have xfer mailboxes setup with the same mailbox # as the CDN, because the octel will look at digits dialed (8008) and not the number that it is being xferred to The xfer mailbox will forward to our actual mailbox (in your case 8208) not sure if this will work for...