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try www.sundance-communications.com

Your Flash has to be 2.0.

D and DBrew, thanks for your time. It looks like back to the beginning on this one. Peace.

D, this was may initial try, we just can't get past the 2nd prompt for our userid and password. Again, we log into the main page fine using the default, when we click on admin applications, it prompts us again for the userid and password, but doesn't take the default. I'm telling you this thing...

We access the BCM main page using the default UserID and password, then click on Administrator Applications. When we do this, it prompts us for the UserID and password again. when we enter the default, it does not take it. no error message, just doesn't take it.

They are unable to interface with it to do so. I told the tech to try going in thru telset programming as he has been able to do prior to installing patches. He can not get in that way as well. It's giving him denied in admin. Do you think maybe element manager version 2.0.5e will make a...

The customer has an existing BCM50 2.0. They downloaded several patches a few weeks ago. Since then they have been unable to access the system via element manager. We have tried connecting thru all ports OAM, LAN1, LAN2, and LAN3. The error we are receiving is. "Error: the device component is...

we recently had a telco contact us about a very similar issue in which they (the telco) updated their switch to a lucent compact carrier switch. before the upgrade , all work fine. he explained that the mics 4.1 rejected all calls that did not contain a privacy indicator digit(whatever that...

we may have responded at the same time curlycord......

are u using a crossover cable?

i asked back on the 1st......i'm curious as to the outcome as well. kduplooy, don't leave us hanging!!!!

p.s- your question tells us you may want to call someone qualified to handle this......

what ksu and vm do you have????

Look into using the upgrade tool kit containing MICS-XC 4.1 upgrade software cartridge and MICS-XC 7.0 ugrade software cartridge. this is a two step process from MICS 1.1 to 7.0

what voicemail are you using???? i'm not familiar with a nortel vm with a,b,c,d,...greetings.

you REALLY need to monitor the boot sequence thru hyperterminal to find out what is going on. i just timed my call pilot's entire boot sequence here in our lab, and it took close to 10 mins before it linked to the phone system and allowed access. are you giving it enough time to boot up? also...

good...reconnect your call pilot and make sure you get green lights on your ports and most importantly your link light.(LED BELOW 10/100). Again, without a link to the phone system, you can not network into the call pilot.

check the digital port on phone system.(take digital set, connect to vm port, verify ext port is working). If all is good there, check wiring to port on CP.

Make sure your CP is communicating with the phone system. you can not access call manager if it is not.

Look in Gen.Admin>Capabilities