Search results for query: *

I am VERY new to Nortel and Telephony Manager and wanted to know if there is a way to import PBX information to the Telephony Manager. I just found out that where I work we have one but nobody has used it in several years. It is up and running but the IP addresses of the systems have changed as...

Thank you, I have a CP 5.0. I have been looking through the Application Builder manual and I found "Express Voice Messaging service". If I were to use this for digit 1 and digit 2 with different announcements in each one and the out to mailbox 5555 would the caller hear the announcement and the...

I am new to the callpilot and I know I can do this in other voicemail systems and was hoping someone could tell me if it is possible and how to do it, I have a user that wants a application that when a caller listens to the greeting and is offered choices like press 1 for this and 2 for that...

I have a problem with an Opt 11 Rel 5.5 with CC6. this is in our test lab and the problem is, We have inbound 1-888# the send us DNIS 0001 which get routed to ACD and when it gets to the agent we have softphone on their desktop and all info is correct and call is to the correct queue. Here is...

I have a general question. we have an Opt 81c in one city and an Opt 11 in another, The 81 has Genesys ACD routing and Nortel IVR. I would like to know if we can connect the Opt 11 to the Opt 81c via T-1s and have ACD agents located at the Opt 11 logged in and receive calls? I know this is...

Update - I have been able to get the status to go green and have in my email a CallPilot folder now, I still do not have voice messages show up in my outlook. It appears that I have the connection and it should work. I am hoping that it is something simple that someone can point me in the right...

I have a user that has a message the we need to save off of the VM server. I was looking and we have Desktop licensing and was trying to load Callpilot player to see if I could get the message and save it. After loading the application I went in to configuration and added the IP address of the...

when I do a stat buf in LD 117 it says CDR DIS TRF ENL STN DIS Storage space is 100.0% full Not Connected The system is not where I am and I was trying to figure how to download the CDR to my desktop. I know that the system has a buffer with an IP address but do not know the IP address or how...

I believe you are correct. There are too many variables. Thanks anyhow. Please disregard the question.

Can somebody tell me in laymen’s terms what it would take to add IP telephones that an ACD agent could use that was not located in the same office. We have two sites and are evaluating the possibility of going to one site but keeping many of the agents in that geographical area by using IP...

I like that last one. Thank you.

Here is the last part of the log. It is several pages of the same. Where can I find the meaning of these errors? % VAS008 ADMIN VSID 0 CUST -- TIME & DATE 10:30:21 23/04/2012 % % AUD370 VSID 0 CUST -- % % AUD662 0 12 1 TN4 0 8 0 04200B05 40CBD200 00000000 00010A00 00000000 00040800 % %...

hate to ask, how do I do that:-(

I just had a DN disable during the day while in use on an Opt 81c. How could that happen? is it possible to have a dial code to disable a phone and somebody inadvertently dial that code? Any other way it could get disabled?

Yes

Sorry, I forgot that! Washington state.

The company I work for has two offices that have Opt 81c’s that are call centers with about 600 agents between them both. Our vender has recently told us that they will not renew our maintenance contract when it expires. I was asked if I can handle the maintenance for a short time. I would...

Nice! Have a safe Turkey Day

I know we have Symposium. Unfortunately I do not know how to configure it. I looked at LD 23 and see that the SRT is 120 which is the timer? The FRT is 6. So does this mean that I will hear the message after 6 seconds and then every 120 seconds?

I have an Opt 81 in a call center that the Interalia messages are playing every 30 seconds and I want them to play less frequent. How do I change this?