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I have a definity G3. I have a Hunt-Group setup to go to least active station. I do not have acd. I want to be able to tell which stations are answering calls and how long they are on a call also which stations are on Do not Distrub. Is there any way to do this? PS. I have callWhere if anyone...

SMDR does it use the same 355 adapter as the admin port. Can you view the smdr data through a hyper terminal. Keith

I have a windows 2000 DC that will not allow me to add a second DC. when i try to add another DC to the network. It gives me a message saying that it cannot transfer AD information. I don't have the exact message available, but it seems to be saying that the DC does not have the permissions to...

I have merlin magix messaging 2.5 with 6ports Keith

Thanks for the replies. Keith

I have Merlin magix messaging 6. Thanks Keith

Over this past weekend we had our voice mailbox fillup and calls were being turned away, is it possible to have calls overflow into another mailbox. Thanks Keith

thanks for the reply. Do you have a cost on the CMS software. Do you have ACD with your system or is that what the software is. I am not to familiar with how all this works together. Thanks Keith

I have to setup a callcenter and i have a Definity g3 system Can anyone recommend a software program. I will need to monitor all incomming calls. I was thinking of bcms vu. Does anyone know what this might cost? Keith

We have an 800# and i want to be able to tell how many calls are coming in to our autoattendant, also they have an option to press 1, 2 or 3 which will take them to another ext. Is there any way to tell how many people are selecting 1,2 or 3. Do i need to get additional software? I currently...

I have the same problem, I am trying to setup an autoattendant and i keep getting the same message. I reboot my system 2 times after the second time i was able to setup the auto attendant, but i have the same problem again when i try to setup more stations. I don't want to have to reboot the...

Yes, I checked and it is running. It seems to be intermittent(mostly down)from one office to another (which both have seperate T1's). If I use a dial up or dsl connection from a differnt location, then connect to our vpn it works fine. We also use a windows 2000 nat at the one office i am...

When i try to access our server over a vpn that is setup with a windows 2000 server i receive a message that says "an attempt was made to logon but, the net logon service was not started". It used to work fine but now i get that message and sometimes when i do a search for the computer...

I am administering a Merlin Magix system. I currently have it set up so that 8 lines come in and ring to 8 different phones all at the sametime. example line 801 rings at the first position on each phone if someone is on that line it hunts to the next line 802 which will ring on each phone on...