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Never mind. I did find "AvayaFW.bat" in a relevant .pdf. I'll give it a try. Thanks for the suggestions.

Thanks for your replies, guys. We did disable the firewall, but that didn't help. 1043, I couldn't find that app. on the knowledgebase. I searched by filename and keywords "firewall" and "exemption". Any idea where else I can find it?

Hi All, We have a user who's using Softconsole 3.1.15 on a Windows XP system (I beleive it's SP2). The user has several BLF groups. The members in all BLF groups do not show status, such as when a member is off-hook, has VM, etc; it shows all members as "idle". Has anyone else encountered this...

Actually, now that I think of it, you don't have to upgrade the switch software; I had a client running 3.0 (44) on the PBX and 3.1 Phone Manager. It worked fine. I'll still look for the Avaya docs., though. Should be interesting.

I don't think so...it's an independent install, although I'm not entirely sure. That's a good question. I'll look that up.

You might try uninstalling this version and installing a different one; I would recommend v. 3.1.13 (found on the IPO User 3.1.15 disk). I had all kinds of issues with Phone Manager 3.0, on both Win2k and XP, but 3.1 seems to work well with those OS'es. Here's a direct link to the Avaya d/l...

Hi All, I have a client who has 5 bridged appearances to her boss' phone. Those appearances (on both users) is set to "Can Intrude". When people call in on those apps., the client puts them on hold, and then conferences them together with the conf. button on the terminal. Unfortunately, if...

Thanks for the reply. I thought as much, but wasn't really sure.

Hi All, Anyone know where an embedded IMS file resides? Is it on the Exchange server, or is it kept on the VM Pro server, with a "pointer" in the e-mail message to the VM server? I can't seem to find out from the Avaya docs. Thanks, John

Hi All, I have an IPO 412 and an IPO 406 V2 linked together through a VPN, with a VM Pro server on site with the 412. The users on the 406 have mailboxes on that server. The 406 is looking at a line group for the voicemail, which corresponds to an IP route out to the 412. This worked fine up...

Thanks for the reply. I'm going to go ahead and upgrade them and see if that helps.

I installed Phone Manager 3.0.15 on several Win XP workstations at a client site. While using the application, the users get an error message ("Access Violation")and Phone Manager closes. It seems to happen randomly and independently of anything else the user is doing on the PC. They have an AV...

Hi All, I'm working on my ACA cert. I've already passed the Comm. Net. exam, so I'm going to take the IPO elective test, in this case, the 132-S-906.1 Specialist-IP Office Implementation Elective Exam. The thing is, I'm not sure how to prepare for it. Does anyone know if there are study guides...

Hi Peter, Yes, I looked at the config for the user; there are no shortcodes programmed. I'm going to monitor the switch and try to see what's going on that way when it occurs. I'll post anything interesting that I find. Thanks for your help.

Thanks, guys. I was thinking about the 3.0 (69) upgrade for them, but was going to hold off for 3.1. I'll try to find out why it's happening. Peter, when you write "functioncodes", do you mean "shortcodes"? The client doesn't have any user shortcodes set up. What is "*dcp"?

Hi All, Weird issue here. I have a client who says that he was just sitting at his desk and all of the sudden, his phone went to speaker, he heard a beep, and he could hear a call that his co-worker was on with an external party. He just hung up the call. He also says that another time, he was...

Thanks. It works great.

We do have a backup config.

Does anyone know if it's possible to recover the Manager password from an IPO 403 running 2.1 (27)? I have a client who can't remember their password. We're trying to avoid erasing the configuration on the switch. Much obliged for any help.

Hi All, I'm using Phone Manager 3.0.14, and when I go to dial a number back from In or Missed in the call history, it won't dial. I noticed that the secondary dial tone prefix ("9" in this case), does not show up in front of the number in the call history, so this is probably the issue. Does...