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Update - the affected phones are on the same (2) cards in PBX. Have contacted our service provider for assistance. My thanks to all who responded.

I will try that when I know the affected rooms are empty. Thanks.

Hello. Has anyone run into this before? We have a suite of conference rooms on one floor of building. All 9 rooms are equipped with Polycom SoundStation2 analog phones (CS1000 PBX). 5 of 9 are suddenly not able to dial internal or external numbers. Phones have dial tone, but when pressing...

roc221 - thanks for the reply. Server name is correct and our vendor states our licenses are permanent. After digging for more info, I was told that of the 2 laptops in use, one gives the message but the other one doesn't. Makes me think it's an issue with the laptop, not the softphone. Will...

Hope someone can help me. A rotating group of remote employes have been using I2050 softphones on a shared Windows XP laptop for past few months. IT recently rebuilt the laptop with mew Windows 7 software (32 bit) and I reinstalled 2050 software. Softphone release is 4.01.041. Today, user...

Thank you jaxuser (and trvlr1) for you helpful suggestions. I'm working with our vendor now and feel confident we'll get this working to employee's satisfaction.

trvlr1 - thank you for the suggestion. But for the life of me, I can't comprehend how using a non-Nortel phone will work with our switch and still allow him acces to Call Pilot voicemail.

We have a CS1000 PBX with M390x phones. I need to accommodate an employee with hearing aids (model Oticon Agil Promini Rite). User states he will need a streamer (also by Oticon) to pair directly to a blue tooth adapter which is compatible with our PC and company issued Blackberry environments...

Thanks trvlr1. Our vendor is on site today to work with me on a different issue and he's been explaining just what you've written. So thanks to you and Buddy. My question has been answered.

Thanks Buddy. We thought i2050's on agent desktops would allow them to VPN in from home to answer ACD calls on weekends and during inclement weather. I can't see how this would work if they must have unique DNs because their current POS ID's are defined in Call Center Manager. I suppose this...

So far, I've been able to program 2 non-ACD i2050 softphones with users same DN. However I just tried to programming for an ACD agent (using CCM6) and received this error: "SCH0718 ACD-ID (DN) already exists". Do i2050's require unique DNs for ACD agents? Thank you in advance. I'm frustrated...

John - thank you for the answer!

Hi All, We have a Nortel CS1000K PBX with several voice item maintenance applications. I'm not sure how to find out what the recording time limit is. I looked at the voice item SDN properties and there's a "session time limit" of 10 minutes, but it seems illogical to have a 10 minute time limit...

Thanks to all for the suggestions. I did use a digital port and in desperation this morning, I deleted phoneset and rebuilt using a 3rd TN. This time it worked. I suspected a bad TN port originally, but didn't imagine the 2nd port I selected would also be bad. Thanks again!

Thank you Tman45 & FBird - I will try this tomorrow. For now, the user is content with the status quo. I set him up with desktop MyCallPilot to view/listen to messages thru his PC.

Hi All - first time poster Have a 3902 phoneset attached to Nortel CS1000E. It was in a disabled state this morning during LD32 check. Display on 3902 was blank, not even date/time. So far, I've tried the following without success: 1. DISU & ENLU commands - display area still blank 2...