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Thanks trvlr1. You are correct. We do 9 to get an outline. The phone company gave me a new DID....Problem solved!

Never mind....I just discovered digits cannot start with 9 unless you reprogram the whole system to accept only 3 digits.

A client wants to port 9800 number into our phone system. We have a PRI. I just program a line to receive the DID. For some reason, the system will not accept any digits starting with 9. Is there a way to get around this?

Yesterday my Callpilot reported Inactive Feature when trying to access VM. I replaced the power source and finally got the Callpilot to boot and could access VM. I noticed when the Callpilot booted all the LED lights blinked or stayed on. Now the 10/100 light does not blink at all. Do I...

ironhorse17 (TechnicalUser) And it has something to do with telephony tones.

http://www.tek-tips.com/userinfo.cfm?member=ironhorse17 I don't know exactly, but the DTMF has to be set to RFC2833 to ensure your phone recognizes the verification code...apparently.

I have a tenant would would like to forward his Google Voice phone number. He cannot get our Norstar phone system to recognize the “verification code”. Anyone have any ideas how this can be done? Thanks.

Does anyone know where you can purchase a headset for the Nortel 7316 with about a 20-30 foot range? And do you need an adapter?

Is there anyway to retrieve a message that has disappeared? The user doesn't think she erased it, but I think she must have.

Thanks to all. When our switchboard operator puts calls through to an extension that has forwarded their calls to an outside number, the system displys "Restricted Call" and will not allow us to put the call to the DID and let the system forward the call. Does anyone have any ideas about how I...

Curlycord & Teeson77, Thank you, thank you, thank you! I'd never programmed feature keys before....My instructions didn't include the second Feature button step. I'm all fixed now.... Have a great day!

Thanks Dewey, I tried to program a feature key on two different sets. Neither would work. How do you change the Set Lock?

Perrypj, I tried that. I can't program a feature key either. Steps: Feature *3 (ok) Press a button (ok) (Pressed the button) Feature code - system will not accept any entry Thanks.

When I came in this morning, I couldn't take my phones off services using a programmed button (I went into programming and turned night services off). Then I discovered that another programmed button doesn't work (transfer directly to voicemail). I can use Feature 986. Anyone have any ideas...

Hi all, Does anyone have any idea how much the key codes for eight additional mailboxes would cost?

This is really good information...Thanks to all.

Hi all, I've somehow lost the IP address for my Call Pilot Manager interface. Apparently, Call Pilot has reset to the default IP Address, but I'm not 100% sure. I just read that someone else lost the programming for their Call Pilot 150. I thought I would do that **XFTEST just to make sure...

Thanks to all....have a great evening

Hi all, For some reason the Call Pilot Manager will not display and I cannot ping the IP address. It was fine yesterday. I thought I would try to reboot the Call Pilot first, but I can't find a sequence of procedures or any information about a manual reboot. I have a Call Pilot 150. Is...

RikRogers, Thanks Rik. I looked at my Web Interface and our original programmer did not setup any tables or CCR trees. We have a PRI that carries calls in. Basically, we have fifty plus offices that could be several different companies. The incoming calls are programmed to ring at the front...