Cannot program a line to receive a 9000 number 1

[setprogram]

A client wants to port 9800 number into our phone system. We have a PRI. I just program a line to receive the DID. For some reason, the system will not accept any digits starting with 9. Is there a way to get around this?

 

[setprogram]

Never mind....I just discovered digits cannot start with 9 unless you reprogram the whole system to accept only 3 digits.

 

[trvlr1]

I am guessing your code to get an outside line is a 9. This is why you cannot create an extension starting with 9. Every time you try to dial the extension, you would hit the 9 and the system would give you an outside line.
You could change the 9 to an 8 if that is available to get an outside line, but you would also have to re-educate all your users in that case.

 

[setprogram]

Thanks trvlr1. You are correct. We do 9 to get an outline. The phone company gave me a new DID....Problem solved!

 

[curlycord]

Another way around it is to ask the carrier (and program system) for 5 or more received digits instead of 4 which you have.


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