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Hello I have been asked to look into the possibility in linking our IPO to our new parent companies Alcatel IP touch. I would like to use IP to do this as we are going to have a site link put in shortly. I have had a quick look around on the internet but cannot find anything that gives any...

Kyle, That looks like what I was after. Will evaluate this some more. Have a Star!!

Hello We are running Office communicator server 2007 here and have done so for some time we currently only use this for the chat features only. We had a look at the chat in the One-x portal but we could not see a way to get group chat working (this is used quite a bit here) and just seemeed...

I have 4 3720 phones the base stations are IPBS2-C4/1B1 (the ones with the external antennae). Not exceeding the number of phones here. As the system has started to settle in now we are not merging so many changes and since then the phones have not been losing their registrations either. I do...

I only have two base stations but before we introduced the second base station unit we had problems with phones losing their registration. So I cannot see it being to do with roaming between the base stations. It appears to be something between the Primary base station and the IPO controller.

Never got to the bottom of it. Had an Avaya Tech support rep (actually from Avaya) come to my office for a different issue and I asked him about these DECT issues and I was told that there is a problem but they are not actually sure of the cause. Some theories are to do with auto registration (I...

you need to change one of your users in the one-x portal to be a manager. You then need to enter the user details (username and password as set in the IPO) you have used in your CCR configuration see pages 44 and 45 of the implementing IP Office Customer Call Reporter guide to get this working.

We have the same issue where we really want to turn direct media off too. We have a very strict firewall policy and only allow the port ranges through the firewall to the Voice network which causes problems if the user is trying to call another user who is out of the office on the VPN or if...

BAS1234, I cannot get to the 2nd document but the first document doesnt really show me anything I didnt already know. I have just had to re-register another one of the phones this morning. Something to note about the two phones that keep loosing their registration that they are used as hot...

Just checked the software and we are running the following: IPO: 8.0 (18) Dect Base: IPBS2[5.0.9], Bootcode[5.0.9], Hardware[IPBS2-C4/1B1] Dect Phone: 3.2.23

We are also having the same problem in the last 8 weeks I have re-registed 3 out of the 4 phones and this has been done about 5 times.

Hi, about six weeks ago we migrated from an IP412 with DT handsets to IP500v2 with 9630 handsets. I have had several complaints from users that the speakerphone is not as good as the old DT handsets. The largest complaint that I get is that users are telling me that the remote party cannot...

amriddle01 they sync their mobile phones to outlook via active sync so the numbers are used across both the mobile phones and via outlook in the office. I think I will have to see what I can make short codes do unless anyone has any examples of these short codes.

The reason is that our guys travel outside of europe so you are not guarenteed that the international exit code from that country will be 00.

We have a few users that have their phone numbers stored in thier outlook contacts as +44 1xxxx or +1 800 xxxx however they are finding that dialing via the outlook plugin is not working as they simply get the message back they have dial an incorrect number. These users all have active sync to...

I had a very simular issue and voice mail was not working in our one-x portal. It turned out that we had not configured the correct voicemail ip address in one-x. We had to reconfigure the voicemail in one-x. To do this login to one-x as an administrator and then: 1. Click configuration 2...

Hi We have recently deployed 9630 handsets. Most of the handsets are confiugred as hot desks this was achived by giving the extension configuration an extension number however these extension do not have users assioated. When a user logs into the phone it works well, User gets the "retrevial...

This has solved the problem thank you.

@montyzummer yes that was a typo. :-) @mattKnight Thank you for your pointer to the document from Avaya. However the document talks about 3.11 to 3.17 however the phones were already on 3.17 and it looks like we are trying to downgrade them rather than upgrade them. Would you agree?

We are currently installing a IPO 500v2 with R8.0.18 and 9630G handsets. When connecting the handset to the network it does the following: 1. Phone Starts up and gets a DHCP address from the data network (Vlan 21 and the Windows DHCP server has the following scope option set Option...