FocusTechnology
IS-IT--Management
Hi All,
I have 2 systems with 2 different customers.
I have programmed reason codes in the IPO under the CCR tab.
One-X is working properly and the diagnostics show that communications with the IPO is working as it should and that all Providers are operational.
So, why do these codes not filter down to One-X so that the agent can select them?
Our system is running latest versions of all software and has the same problem.
Thanks in advance.
I have 2 systems with 2 different customers.
I have programmed reason codes in the IPO under the CCR tab.
One-X is working properly and the diagnostics show that communications with the IPO is working as it should and that all Providers are operational.
So, why do these codes not filter down to One-X so that the agent can select them?
Our system is running latest versions of all software and has the same problem.
Thanks in advance.