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We Have Set This Up On A BCM 400 Call Come Into The AA You Dial 4 To Go To The Remote Office The System Will Dial 8123 ( Use Line Pool C ) Set Line Pool C If You Get 8123 Strip 4 Replace With Number Dial Out Number. ISDN Has The Most Control Of This Divert. A-log Line Can Lockup Chris

Hi Dave Did You Get The Fast Rad Working Chris

Dave Have Sent You The Manual Chris

File Sent

Have A New Capacitor Fitted In The Unit This Is How We Fix The Old 6-16 Units

Email Me Your Address Will Send You The Manual Chris

Have found The Manual In Back Of Workshop

Hi I Have A Norstar Realtime 3.1 ACD Call Logger Running On A Windows 95 PC Need The Default Login User Name __________ Default Password __________ User Name / Password File Location On The PC This Is A Bit Old ! But It Works. Fitted On A Norstar 8/24 Hope You Can Help Chris

Hi WDY Have You Fixed The Remote Access Chris

As All The Site Have A Cisco Router On Site You Can Use The RS232 Interface To Log Into The Rad. Put A Network RS232 ADP On The Data HUB On Site And Telnet Into The Rad Units. Put A Lead From The Main Data Server To The Rad Unit VNC The Rad Units. We Do This With Option 11 Site On Some Big...

This Is A Speed Or Mux Or Protocol Fault Just As A Test Put A Modem On The RAD Set The Link Speed To 300 Then Test 1200 Then test Up To 9600 This Works On Nortel Option 11 System We Run The Remote Modems At 1200 To Stop The Data Faults Chris

This Looks Like An Inter-Network MUX Fault If The Networks See This Call As A Voice Call. It Will Be Compressed By The Network. As This Is On All 18 Sites Can You Talk To Other Modems On The Remote Site ? In The Same Way IE Dial Up Chris

Can You Use The Link To Send Data With Modems. I Can See You Have Made It Work With A Direct Line. As It Works Over The Voip Link. From What I Can Gather The Problem Come When you Come In On The ISDN ( Into The Option 11c ) Then Go On To The Voip Link & Into the Norstar. Just Needed To Test...

You Have Proved You Can Dial Into The System Over The Rad. Wire An ATA To The Norstar System. IE: Extn 4912 Norstar Site Use One Of The Copper Pots Line To Dial Out With Your Laptop PC Dial XXXXX XX4912 ( Public Network Line ) You Will Be Routed Over The Option 11c PBX. Over The Tye Line (...

Have Set This Up On A BCM 50 Set All Call To Go To Her Phone ( V-Mail Will Work Ok ) FWD All Calls To Spare Phone Set Key On Her Phone To Monitor Spare Phone This Works OK. The Voice Mail Will Work As Well Chris

Yes Hook The Modem To The Serial Port On The Rad Unit. This Will Prove The Link Works. The ATA Is Just A Way Of Accessing The Lines On The System. You Will Then Bypass The Internal Modem In The Rad Unit. If You Can Talk To The Norstar In This Way. It Will Prove The Fault To The Modem In The Rad...

Is The Rad Software Up To Date. ( ISDN Fault On Old S/W ) Just A Test Fit A Modem To The Port On The Rad Were You Plug Your PC In Plug Into Line Or ATA. Dial The ATA Or Line Number. If Your Fax Modem Works OK. It Looks Link The ATA Modem Is Faulty. Or You Have A Control Fault CTS RTS DTR Ect...

Is This A Voice & Data Link Can You Send A Fax Over The Link Fit An ATA To The Norstar At The Remote Site. Plug A Modem Into It. Test The Speed Of The Data You Can Send Over The Link. Plug The Modem Into The Rad Unit. Test It That Way. As There Is A Cisco Router On The Remote Site Is This A...

Hi Dave Thanks For That Chris

Yes It Has Thanks To You. It All Works OK ( More Than OK ) 100% Fixed Thanks Very Much Chris