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Some times when dial topic number locally you can hear the añnouncement very clear..and some times not. But when calling from outside always the announcement voice is very poor and bad quality.

Unfortunately no ... I think it's a network issue. Thanks

Yes ... when you fill ipo information and return back you will see it installed. Thanks

Hello ... But I can't open when it active. I need to edit and change without affect the call centre running Thanks

Hello .. Is it possible to edit active and default task flow without affect the call centre if it's running. Thanks

1. AVAYA IPO 9.1.10 ... Voicemail Pro ... ContactStore ... One-X Portal. 2. Weeks ago ... more than 140 times 3. Check the Embbeded file Managemet...normal. memory size, check the ipo back cpu and as card light green ... normal, restart ipo . Nothing the alarm still exists Thanks

Hello ... any idea why when play announcement from outside hear thus bad quality while when hear it from inside the announcement voice is very clear.

Thanks ... even if the customer have voice mail pro .

Hello ... IPO send this alert ever minute (Alarm Clear: Memory utilization normal.), why this error and how to solve it ? Thanks

Hi .. Is this because VCM, only I have Combo card. SysMon: 19:56:28 35178082mS SIP Tx: TCP 192.168.100.20:4140 -> 192.168.100.12:5100 BYE sip:350@192.168.100.12:5100;transport=tcp;transport=tcp;avaya-sc-enabled SIP/2.0 Via: SIP/2.0/TCP...

Hi ... I have completed Installation IPOCC 10.1 and Configure task flow, when dial the topic number internally I can hear the voice and there is no problems, when set the topic number in ICR and dial the customer number show that there is a voice quality issues on the voice ? Any Idea Why ?

Hi ... Iam installing Avaya IPOCC 10.1, when installing certificate the web service installed, but the SIP/TAPI not installed. Any Idea ??? Thanks

Hi ... Is there any idea how to achieve this? Thanks

Thanks all ... The problem is solved when use rls9 Thanks

When set the media security to prefered all the ip phones disconnect... When asked about it. told me that because the phones is 1600 series not important to set the voip security to prefered. Yes the voice announcement is in the correct files. Thanks

Yes ... I think the problems in the IPO release. About SysMon this is all the thing about this event captured

Hello ... Thanks all ... But all you mentioned above is configured and done . But nothing change

Yes there is a 3rd party endpoint license.

Hello ... I have the an IVR script as follow: welcome to STC company, if you know the extension number dial it now, in the customer script there is no an option as TBG to allow customer to choose then enter the extension number, direct if you know the extension number dial it know. how can i...