Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine.
I reviewed the IVR script several times & verified it without any errors, I even used the exact same IVR example in the TBG with no success.
anyone had this issue before?
Here is the Logs
C6281e TT_Version *******************************************************************************
TT_Version * *
TT_Version * Voice Control *
TT_Version * *
TT_Version * Version : 100.3.33130.8600 *
TT_Version * Build : Feb 1 2017 - 02:32:36 *
TT_Version * Started : Mon Dec 18 13:20:40 2017 *
TT_Version * Machine : ipocc, 192.168.100.12 *
TT_Version * Proc ID : 8784 *
TT_Version * *
TT_Version * Copyright (c) 2003-2017 *
TT_Version * *
TT_Version *******************************************************************************
H2836e 13:25:18.078 VC_VUS [0x00002284] --- ActiveScript: masterMenuScript, invokeId=0x1EAC47, Port=0, plci=0xD20C0034
H2837e 13:25:18.079 VC_VUS [0x00002284] VUS_Element:ElemStart(start,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x3FB4E58) Starting Element
H2838e 13:25:18.079 VC_VUS [0x00002284] VUS_Element:ElemStart(start,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010800) SUCCESS Element Finished
H2839e 13:25:18.079 VC_VUS [0x00002284] VUS_Element::ElemSetVar(DefineRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010800) Starting Element
H2849e 13:25:18.088 VC_VUS [0x00002284] VUS_Element::ElemSetVar(DefineRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010600)SUCCESS RetryVal=0
H2850e 13:25:18.088 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(,0x5F4D1F5711010600) Starting Element m_wait->m_abort was 0
H2851e 13:25:18.095 VC_VUS [0x00002284] --- VUS_PlayFile::startPlay FileName: MasterMenuOne.wav
H2853e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Script(masterMenuScript)::disconnecting() ...
H2854e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Script(masterMenuScript)::disconnecting() ...
H2855e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Script(masterMenuScript)::disconnecting() - call at element class VUS_ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)
H2856e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::abort() delay=150 begin
H2857e 13:25:20.383 VC_VUS [0x00004BA4] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::abort() delay=150 end
H2858e 13:25:20.383 VC_VUS [0x00004BA4] VUS_PlayFile::abortPlay
H2859e 13:25:20.558 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run() VUS_Wait (0x0113B4B8) aborted: 0 sleep(5sec.)
H2860e 13:25:20.585 VC_VUS [0x00004BA4] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::abort() VUS_Wait (0x0113B4B8) aborted: 0::wakeup()
H2861e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run() VUS_Wait (0x0113B4B8) aborted: 0 sleep(5sec.) expired/aborted.
H2862e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(,0x5F4D1F5711011200) ERROR error=9103 disconnecting (8)
H2863e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemIf(ChkRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711011200) Starting Element
H2864e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemIf(ChkRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010900,NO) Finished Element
H2865e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemSetVar(IncrementRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010900) Starting Element
H2866e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemSetVar(IncrementRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010A00)SUCCESS RetryVal=1
H2867e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemText(invalopt,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010A00) Starting Element
H2868e 13:25:20.637 VC_VUS [0x00002284] VUS_Element::ElemText(invalopt,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711011000) disconnecting
H2869e 13:25:20.637 VC_VUS [0x00002284] VUS_Element:ElemStop(End,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711011000) Starting Element
H2870e 13:25:20.637 VC_VUS [0x00002284] VUS_Element:ElemStop(End,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0xFFFFFFFFFFFFFFFF)SUCCESS Element Finished
H2871e 13:25:20.637 VC_VUS [0x00002284] --- RemoveActiveScript: masterMenuScript, invokeId=0x1EAC47, Port=0, PLCI=0xD20C0034
H2872e 13:25:20.637 VC_VUS [0x00002284] VUS_Script(masterMenuScript)::~VUS_Script deleting port=0
thanks in advance
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine.
I reviewed the IVR script several times & verified it without any errors, I even used the exact same IVR example in the TBG with no success.
anyone had this issue before?
Here is the Logs
C6281e TT_Version *******************************************************************************
TT_Version * *
TT_Version * Voice Control *
TT_Version * *
TT_Version * Version : 100.3.33130.8600 *
TT_Version * Build : Feb 1 2017 - 02:32:36 *
TT_Version * Started : Mon Dec 18 13:20:40 2017 *
TT_Version * Machine : ipocc, 192.168.100.12 *
TT_Version * Proc ID : 8784 *
TT_Version * *
TT_Version * Copyright (c) 2003-2017 *
TT_Version * *
TT_Version *******************************************************************************
H2836e 13:25:18.078 VC_VUS [0x00002284] --- ActiveScript: masterMenuScript, invokeId=0x1EAC47, Port=0, plci=0xD20C0034
H2837e 13:25:18.079 VC_VUS [0x00002284] VUS_Element:ElemStart(start,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x3FB4E58) Starting Element
H2838e 13:25:18.079 VC_VUS [0x00002284] VUS_Element:ElemStart(start,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010800) SUCCESS Element Finished
H2839e 13:25:18.079 VC_VUS [0x00002284] VUS_Element::ElemSetVar(DefineRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010800) Starting Element
H2849e 13:25:18.088 VC_VUS [0x00002284] VUS_Element::ElemSetVar(DefineRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010600)SUCCESS RetryVal=0
H2850e 13:25:18.088 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(,0x5F4D1F5711010600) Starting Element m_wait->m_abort was 0
H2851e 13:25:18.095 VC_VUS [0x00002284] --- VUS_PlayFile::startPlay FileName: MasterMenuOne.wav
H2853e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Script(masterMenuScript)::disconnecting() ...
H2854e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Script(masterMenuScript)::disconnecting() ...
H2855e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Script(masterMenuScript)::disconnecting() - call at element class VUS_ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)
H2856e 13:25:20.232 VC_VUS [0x00004BA4] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::abort() delay=150 begin
H2857e 13:25:20.383 VC_VUS [0x00004BA4] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::abort() delay=150 end
H2858e 13:25:20.383 VC_VUS [0x00004BA4] VUS_PlayFile::abortPlay
H2859e 13:25:20.558 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run() VUS_Wait (0x0113B4B8) aborted: 0 sleep(5sec.)
H2860e 13:25:20.585 VC_VUS [0x00004BA4] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::abort() VUS_Wait (0x0113B4B8) aborted: 0::wakeup()
H2861e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run() VUS_Wait (0x0113B4B8) aborted: 0 sleep(5sec.) expired/aborted.
H2862e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemDtmf(MenuSelection,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(,0x5F4D1F5711011200) ERROR error=9103 disconnecting (8)
H2863e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemIf(ChkRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711011200) Starting Element
H2864e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemIf(ChkRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010900,NO) Finished Element
H2865e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemSetVar(IncrementRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010900) Starting Element
H2866e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemSetVar(IncrementRetryVal,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010A00)SUCCESS RetryVal=1
H2867e 13:25:20.636 VC_VUS [0x00002284] VUS_Element::ElemText(invalopt,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711010A00) Starting Element
H2868e 13:25:20.637 VC_VUS [0x00002284] VUS_Element::ElemText(invalopt,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711011000) disconnecting
H2869e 13:25:20.637 VC_VUS [0x00002284] VUS_Element:ElemStop(End,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0x5F4D1F5711011000) Starting Element
H2870e 13:25:20.637 VC_VUS [0x00002284] VUS_Element:ElemStop(End,masterMenuScript,0xD20C0034,0,0x1EAC47)::run(0xFFFFFFFFFFFFFFFF)SUCCESS Element Finished
H2871e 13:25:20.637 VC_VUS [0x00002284] --- RemoveActiveScript: masterMenuScript, invokeId=0x1EAC47, Port=0, PLCI=0xD20C0034
H2872e 13:25:20.637 VC_VUS [0x00002284] VUS_Script(masterMenuScript)::~VUS_Script deleting port=0
thanks in advance