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GrandStream Video Phone 2

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Bop2018

Bop2018

Technical User
Dec 20, 2017
44
JO
Hello ...

I'm try to connect Grand Stream Video Phone to IPO Rls 6, but unfortunately not connected, in system status in alarms always this event occurs:
Login failed due to incorrect user name and password
Application: VoIP Extension
Number:
Name: 225

The Password in correct on the IPO and GrandStream
3rd party endpoint installed

from SysMon:

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
682438mS PRN: Monitor Status IP 500 V2 6.0(8)
682438mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
694606mS PRN: Monitor Status IP 500 V2 6.0(8)
694606mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)
696063mS SIP Rx: UDP 192.168.100.5:5060 -> 192.168.100.2:5060
INVITE sip:201@192.168.100.2 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.5:5060;branch=z9hG4bK468220430;rport
From: "GrandStram SIP" <sip:225@192.168.100.2>;tag=1155480136
To: <sip:201@192.168.100.2>
Call-ID: 859849065-5060-7@BJC.BGI.BAA.F
CSeq: 60 INVITE
Contact: "GrandStram SIP" <sip:225@192.168.100.5:5060>
Max-Forwards: 70
User-Agent: Grandstream GXV3275 1.0.3.171
Privacy: none
P-Preferred-Identity: "GrandStram SIP" <sip:225@192.168.100.2>
P-Emergency-Info: IEEE-EUI-48;eui-48-addr=00-0B-82-B1-0A-E8
Supported: replaces, path, timer, eventlist
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE, MESSAGE
Content-Type: application/sdp
Accept: application/sdp, application/dtmf-relay
Content-Length: 294

v=0
o=225 8000 8000 IN IP4 192.168.100.5
s=SIP Call
c=IN IP4 192.168.100.5
t=0 0
m=audio 5004 RTP/AVP 0 8 9 101
a=sendrecv
a=rtcp:5005 IN IP4 192.168.100.5
a=rtpmap:0 PCMU/8000
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
706775mS PRN: Monitor Status IP 500 V2 6.0(8)
706775mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)
718362mS CMExtnEvt: Extn201: No user activity

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
718943mS PRN: Monitor Status IP 500 V2 6.0(8)
718943mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
731111mS PRN: Monitor Status IP 500 V2 6.0(8)
731111mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
743284mS PRN: Monitor Status IP 500 V2 6.0(8)
743284mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
755449mS PRN: Monitor Status IP 500 V2 6.0(8)
755449mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)
763145mS PRN: QMC RESREC f5eaf720 2 f5eb20d0 f7d5a540 f7d5ad40 9 576 2624
763182mS RES: Wed 3/1/2018 16:37:06 FreeMem=70095964(1) CMMsg=3 (4) Buff=200 958 998 7463 5 Links=2598
763182mS RES2: IP 500 V2 6.0(8) Tasks=37 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=40 Poll=0 Ready=2 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 ASC=1 SYS=MNTD OPT=UMNT

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
767618mS PRN: Monitor Status IP 500 V2 6.0(8)
767618mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.2 (BTC Demo)] **********
779785mS PRN: Monitor Status IP 500 V2 6.0(8)
779785mS PRN: LAW=A PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=1)

Any Advice here what's the problem ??? is the IPO version ??

Thanks


 
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The phone system is receiving the invite from the phone.
There's nothing in the trace after that invite.
The phone system should be responding
 
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It's because the phone isn't registered to the IPO.

"Trying is the first step to failure..." - Homer
 
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But I check either from the phone webpage and from menu found it's all configuration is done and matched on both side.
Already I follow Avaya Application notes about the same scenario with grandstream video phones
 
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So it shows as registered in System Status?

"Trying is the first step to failure..." - Homer
 
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third party endpoint license ??

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
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Yes there is a 3rd party endpoint license.
 
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In SIP settings (Grandstream)
SIP User = extension number
SIP Password = login code (not user password!)
SIP Server = IP Office IP address
SIP Proxy = IP Office IP Address
SIP Port = 5060 UDP or TCP

 
Upvote 0 Downvote
If the Grandstream isn't showing in SSA.
It's not registered.
Fix that first
 
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Derflow hits the nail on its head. Did not think of that as it is sooooo obviuos.
Star from me.
 
Upvote 0 Downvote
Nice one derfloh
let's see if that is it

reminds me of my first SIP trunk setup where I played around so much to make it work and then forgot to enable SIP trunks. intrigrant gave me heck for it.
10 years ago almost exactly. :)

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
Upvote 0 Downvote
Hello ...

Thanks all ... But all you mentioned above is configured and done . But nothing change
 
Upvote 0 Downvote
If the SIP registrar is set, if the username password is setup correctly, if the SIP extension/user is setup then the only thing left is :upgrade to at least R9.
The monitor trace is incomplete.
 
Upvote 0 Downvote
Yes ... I think the problems in the IPO release.
About SysMon this is all the thing about this event captured
 
Upvote 0 Downvote
Thanks all ...
The problem is solved when use rls9

Thanks
 
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