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That depends. Is it an upgraded HMS400 release 1.0 703T or is it then IBM rack mount SIP version? But you most likely need to build an ACD that is NCFW to your PLDN or CDP number in order to program it on a digital set.

The PEP is a series of bug fixes for the HMS400. Each newly released PEP contains all fixes from the Previous PEP. They do not come out on a regular basis and the distributor is notified when one is released by a bulletin sent out from Nortel. The newest PEP is currently only available from the...

The issue is simply a locked database caused by the use of a Microsoft Access database. There is actually a temp solution to avoid the constant reboots of the HMS when this happens. Go into the PMSI module and click on the auto compact. Set it to run weekly in the middle of the night. This will...

The issue for this is not the PMS or the PBX it is the HMS and a room change command coming from the PMS. The HMS needs to have the latest PEP downloaded and installed from the PEP library to correct this issue. What is happening the is the PMSI module receives the room move command coming from...

I just got more info on the problem. This is the setup: Main number comes in, hits 0 (operator). If 0 is busy, call is supposed to overflow to an IVR. When IVR is programmed as a LDN, ACD or Phantom, we get RNA. Only when overflow (AODN) is set to an actual extension do we get the call...

I have a 2250 Attendant console forwarded to a dummy ACDN, then the dummy ACDN is forwarded to the Auto Attendant (Phantom). The AA is used as an overflow when the operator is busy or in nights. We cannot get the Attendant Console to forward to anything but an actual set. If the AODN is set to...

We found the issue, disabled flow control and it worked like a charm. Thanks

We have a CS1000E with a MRV Terminal Server emulating TTY ports. When serial data is passed through the MRV to the CS1000E, the PTY port drops on the MRV. A restart of the MRV is needed to bring the port back up. We had the baud rate at 9600, thought this was why it was locking but it has been...

Hi Rick, The statistics.mdb needs to be compacted and repaired. Under the HM/Utils folder there is a program called Visdata.exe. Open that program, then click file -> Compact MBD -> MDB 7.0, browse to the statistics.mdb. Click YES to replace it, and NO to encryption and opening it. Then Click...

Awesome, thanks for the info. I'll check that out.

I have an issue on my windows 2000 professional box. The event viewer has not recorded any activity since October of last year. When I try to start the service, it fails and does not start. What could be the possible causes of this? Any help would be awesome. Thanks

I am not sure what you mean by howler tone. Is is just a regular dial tone I am assuming, just when it is off hook the maid status codes come through.

Thanks a lot, I'll check out that patch, see if it is on the switch.

I have a switch, rls 4.5. We are using a different system for the maid codes but the M1 is sometimes sending its own if a guest set is left off hook for more than 30 seconds...I have looked through tons of documentation and have not found a way to disable it. The only thing I could do right...

Yeah I wish we could use a CallPilot...they need the hospitality features though...The PLDN overrides any programming on the 2616's themselves so I am pretty sure it has something to do with the PLDN also. The transfer to operator eventually locks up all channels, just random were it starts...

I have encountered an issue when a caller, in all call scenerios, is transferred to the operator(could be 0 or another defined DN), the dialogic card looks to release this channel once transfer is complete but once the channel is hit again, there is RNA. These dialogic channels are created as...

I have a hotel that has comands being sent from M1 to front office for no reason. Seems if a room is checked out and someone lifts the receiver off hook and the puts it back on hook the 81C will send out a room status command ie "se cp <DN> CL". This is causing major issue at the hotel. Is there...

When calling from either 1751, 1752, or 1702 the CPI is not displayed....

The thing is that I don't understand is why these particular DNs are not working. The setup looks like this: REQ: prt TYPE: 3904 TN 4 0 11 04 DATE PAGE DES DES ADMIN TN 004 0 11 04 TYPE 3904 CDEN 8D CTYP XDLC CUST 0 FDN TGAR 1 LDN NO NCOS 3 SGRP 0 RNPG 4 SCI 0 SSU LNRS 16...

Awesome I will check the switch to see if those are on there. Also, we moved those DNs to a different TN with the same results.....