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Hello all, I have a customer that needs to change their main greeting on a CP 100. I know the basic pass code to get in and get started but need to know where to go from there?

I have a customer with a Comdial DX80 which I don't normally work on. The problem or question I have is how to program a line to ring. They have 5 lines and everything was working fine but now line 3 appears but doesnt ring. I have no idea how to get into the programming and fix the problem. Can...

I have done a search for the manual but it seems the only one I find is for programming the system through an interface and I need to program it through the phone set.

I have a customer with a Comdial DX80 which I don't normally work on. The problem or question I have is how to program a line to ring. They have 5 lines and everything was working fine but now line 3 appears but doesnt ring. I have no idea how to get into the programming and fix the problem. Can...

I have also found that a CI card can be used as far back as an 8X24 with a 12X0 cabinet. 6.1 software wasn't out for the 8X24 so I don't see why it wouldn't work with a MICS with 5.0 software?

I haven't found anything that says the software must be 6.1 or higher. They have 5.0 software and I believe I have installed CLID in systems with 4.1 in the past and it worked. Is there a link you can give me to read up on the software requirement? Thanks

Ok, The software version is 5 do i require 6.1 softwear to recieve caller id on all phone sets?

I just installed a CI card in my customers MICS and they have all M7310 telephones. I went through the programming and think I have everything set correctly but when a call comes in the Caller ID info only displays after the call is picked up. Have I missed something to make it show on the...

Hello, have you made sure the music source itself is working? Or it may be the jack port on the music source itself.

Hello, can I change the default auto-attendant on a PC mail large card from ext 10 to ext 13 ect? I want it to default to my customers ext choice rather than ext 10 when a caller does not choose an ext. Can this be done with the card?

Yeah, I checked #310 and it is assigned. Like I said the main greeting answer's and when you choose any ext the generic greeting answer's and say's the party you are calling is not available ect. Why am I not able to hear there personel greeting?

I have a customer that I just put in a PC mail large card. She has done the main greeting and one for herself as well at ext 10. But now when someone calls in and chooses or presses 10 it say's the party you are calling is not available, please press *8 ect. What am I missing on the programming...

Thanks, not sure of the release at this point but I can upgrade it if needed. They do not have a line pool they have just 4 lines, so I would direct it say to line 4 (004) is that correct?

Hello, I have a customer that would like to be able to forward her ext to her cellphone when she leaves the office. I have never set that up so can someone tell me what the programming process is for this? Thank you.

Thank you for the reply bigwill but unfortunately you did not offer any help there. The 771 works as I stated it is on selector code 5 and the transfer works fine when you get auto-attendant and select 5 but when the 5 is pressed to go to the hunt group I have established (10,11,12) it only...

Hello I installed a Partner Messaging R7 and have a Partner ACS R4. I set up a hunt group (1)for extensions 10,11 and 12 and assigned selector code 5 to point to hunt group 771. everything is working through the VM ect but the hunt group is not working. If I busy out ext 10 and call the system...

Hello, my main systems I service and install are Avaya Partner and Nortel. However, I have a customer that wants to switch from the Nortel and go with the Avaya IP Office. I was hoping to get some installation info on this system for a first timer. I am totally clueless on this system as far...

We don't want that here, when someone calls in and they know they want 10, 14, or 20 and it transfers them the recept doesn't want to have to take their VM. They want it left in their original choice of Ext. I have always left the tranfer return set to Data nothing and everything alway's works...

Hello, I have written previously on this and my customer is still getting what I call (Phantom calls) the phone will ring several times per day and nothing shows on the display and she say's it is dead silence when answered and then she hangs up and it seems several minutes later a (real) call...

The hunt group 7 ext's would be 30 & 31. That is correct. The ACS is through ext 17 and the 308 adds 8 to make it ext 25 and you add 6 ext's for the VM module so that would be 31. Power down the system and slide your upgrade card in and assign mailboxes as needed.