PC Mail Help

[IrishDeval]

I have a customer that I just put in a PC mail large card. She has done the main greeting and one for herself as well at ext 10. But now when someone calls in and chooses or presses 10 it say's the party you are calling is not available, please press *8 ect. What am I missing on the programming to get to let the caller leave a VM at the persons ext.

 

[Telecomboy]

Check #310 is assigned for x10

 

[IrishDeval]

Yeah, I checked #310 and it is assigned. Like I said the main greeting answer's and when you choose any ext the generic greeting answer's and say's the party you are calling is not available ect. Why am I not able to hear there personel greeting?

 

[TouchToneTommy]

Did you record a personal greeting in the mailbox? Is it transferring to the mailbox that you are expecting? (Is selector code 1 set to go to some extension, so when you dial 10, it follows the route for 1)?


If you go to record a greeting, and forget to press *# to approve it, or change your mind, it will erase the current greeting and revert to the canned message.