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Can I write a script on AACC 6.0 so that if I don't see CLID, I disconnect them or route somewhere else? I know how to do it if I see caller id but not sure to do so if caller is blocked. I've tried using a CLID variable but not sure what the list of values should be if the caller is...

Look into AVST CallXpress. It is a great Voice Mail system that integrates well with Avaya. It also comes with different emulations so you don't need to retrain users.

Hi Mike, From LD 11: 1) Print out ext 556 DN 556 CPND NAME XPLN 24 DISPLAY_FMT FIRST,LAST TYPE SL1 TN 022 0 00 01 KEY 04 DES P 22 JAN 2009 (2616) 2) Now add 586 to a key on the 556: REQ: chg TYPE: 26 TYPE 2616 TN 22 0 0 1 ECHG yes ITEM...

If anyone is interested, I have 2 DMID's and some FLT cards for a 350. Message me if interested. I am located in Irvine, California.

Have your tried starting them as an Administrator? I did patches a few weeks back the and some of my services were not stopping but instead were re-starting again on their own. Doing it as an Administrator fixed my issue.

Thanks for the quick response. I figured out I hadn't assigned them in there.

I added additional skillsets to an existing script. The issue: The supervisor does not see those 3 additional skillets, however, I can see them as an admin. I've checked just about everything but I don't know what I am missing. Any ideas????

LD 20 REQ: LUVU TYPE: (500, 2000, ip) This will print out all available TN's

Go to LD 15 and create a CLID table: Entry x HNTN (area code) ESA_APDN (yes) HLCL xxx (your prefix) DIDN (yes) In LD 11 apply this table to each phone you want to send their DID

Have you tried a print out in Ld 20? Ld 20 REQ: prt TYPE: ludn

Go to LD 15 and create a CLID table: Entry x HNTN (area code) ESA_APDN (yes) HLCL xxx (your prefix) DIDN (yes) In LD 11 apply this table to each phone you want to send their DID.

Are you going into the application ID in your Call Pilot first? Once you enter the application ID and password, you should be prompted for a prompt ID to update (this is the voice item number you created). Hope this helps....

You need go into you Application Builder in Call Pilot to first add the voice item. Once you've done that you can go to AACC and assign the voice segment (it will be the same number as the voice item). Don't forget to record your announcement.

It was working fine for 2 days then sometime last week it reset in the middle of the day and the counter dropped to zero. I set the following under RTD display and so far it has been working. Interval-to-date: Data Collection Interval: 23:45 (hh:mm) since we close at 1:30 am Collection...

I have a graphical display for calls answered with the following conditions: Data Colleciton mode: interval-to-date Statistics: Conacts Answered My problem: Recently the graphical display has stopped resetting overnight. The only thing that I could figure out was that an agent never logged...

I just did this. If using AACC. Go to Configuration: Phoneset Displays Select CLID on top Select CLID # on phone.

I replaced my Octel 350 about 3 years ago with the AVST using SIP to the CS1000. We initially had issues due to SIP integration being so new with AVST. But I found a vendor that supports both. I am very happy with the AVST product.

...Notes: Holidays, Special Hours of Operation, and Closed are evaluated at the Master Script. History: Chg night fwd number to new phantom ***********************************************************************************/ ASSIGN cust_srvc TO skillset_cv ASSIGN 4 TO priority_cv...

...skillset_cv skillset Primary skillset priority_cv priority frrt_cv RAN First RAN srrt_cv RAN Second RAN dn_cv DN Night Treatment ***********************************************************************************/ ASSIGN 2072 TO dn_cv (The value under attribute is vm access...

Thanks GHTROUT for your quick response. I made the change on my phone and made some internal calls but the report still doesn't show the calls. Anyhing else I should try?