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  1. cipher7836

    Carrier?? Type of Service??

    For SIP trunks....do you just call ATT or some other carrier and request them? How have they benefitted you?
  2. cipher7836

    Carrier?? Type of Service??

    CARRIER: Windstream SYSTEM: IPOffice 500V2 I have a question regarding what options we have phone carrier wise. Or any suggestions you all can offer as to who and what to go with. In any case, we are a charity and rely HEAVILY on our phone system. If donors can’t reach us it means we lose...
  3. cipher7836

    Line? Phone System? Both? Neither? Help!

    Thanks, intrigrant. Our Avaya guy isn't officially with Avaya. Our charity didn't get a good discount using Avaya support so they didn't buy any from them directly. What's weird is that the same user who gets busy signals dialed an 800 number that points to an incoming call route we have. I see...
  4. cipher7836

    Line? Phone System? Both? Neither? Help!

    Sometimes we do have trouble calling out now that I think about it. We'll get a fast busy or some strange out of service sound that must be coming from Avaya, and the phone's display will say "call unavailable" or something like that. I called Windstream and they said they had to open a trouble...
  5. cipher7836

    Line? Phone System? Both? Neither? Help!

    Avaya IPOffice 500v2 T1 Via Windstream Hello all, we're a charity and can potentially lose thousands of dollars a day when donors say our lines are busy, or the call just connects to dead air. Some donors from around the country have said that it takes anywhere from 6-10 calls repeatedly for...
  6. cipher7836

    Odd Issue With Incoming Calls

    IPOFFICE 500V2 Every so often when our remote users (who have landlines that their extensions are forwarded to) call in they get either a busy signal, or just dead air. One user called from his 407 area code number, and consistently got a busy signal after 4 calls. On the 5th call the system...
  7. cipher7836

    Avaya 9610 Series....How To Set It Up???

    We have a Fortinet VPN device on this end now. I suppose we could buy another for the remote users. The expense is quite a bit though. There is the benefit that we can then get their laptops to connect to our network, and then we can have administrative control over them. I really did want to...
  8. cipher7836

    Avaya 9610 Series....How To Set It Up???

    Guys, is this why there's suck sketchy information on SIP phone setup? Because the best route would be a VPN gateway with the SIP phones? From my understanding the Avaya VPN phones create a VPN back to our firewall here. But you're saying that device to device (meaning device at the remote site...
  9. cipher7836

    Avaya 9610 Series....How To Set It Up???

    Yeah, that was a big deal on the FreePBX systems as well. I'm reading up on how to make that setup secure. I would love to go the VPN route, but the stupid ISPs keep collapsing it. Right now we have the remote user's extensions pointing to a landline we bought for them. They have none of the...
  10. cipher7836

    Avaya 9610 Series....How To Set It Up???

    We're not too concerned about being hacked during a conversation. We just want phones for remote users that actually work. It's sad that I can get a FreePBX box with some Cisco IP Phones, and I'm good to go. But with Avaya it's a pain in the butt. And on the FreePBX platform I never had dropped...
  11. cipher7836

    Avaya 9610 Series....How To Set It Up???

    We don't want a VPN to the remote server. We used VPN phones, but our remote users kept getting dropped calls. It's almost as if the VPN gets disabled by the Internet provider they have. On U-Verse they work great. Our Comcast users keep getting dropped calls. So we figured we would go the SIP...
  12. cipher7836

    Avaya 9610 Series....How To Set It Up???

    Thanks to everyone for your prompt replies. You guys are lifesavers!
  13. cipher7836

    Avaya 9610 Series....How To Set It Up???

    I'm reading the manual now. Thank you for the link. It's very helpful. I'll finish reading through it, and hope for the best.
  14. cipher7836

    Avaya 9610 Series....How To Set It Up???

    We got the phone to work internally. We gave it an extension and were able to dial out, dial other extensions, and receive calls. I wonder if I could take the phone home, plug it into my switch, and change the configuration to point to our router. Then forward SIP requests to the main module...
  15. cipher7836

    Avaya 9610 Series....How To Set It Up???

    ...to set it up with our system. (IPOffice 500v2) When I plug the phone into my port on the module the phone boots to: "Avaya One-X...No Ethernet *to program" When I press *to program it asks for a code. Whatever I type in makes it reboot back to the screen above. Can anyone tell me how to use...
  16. cipher7836

    SIP Phones for IPOffice 500v2 Running Manager 8.1

    Would an H323 phone such as the Avaya 9610 eliminate the need for a VPN connection? I don't mind SIP or H323 I just don't want to have to worry about what some Internet providers do with the tunnel VPN phones create. Let's say that the 9610 turns out to be great for our remote users....what kind...
  17. cipher7836

    SIP Phones for IPOffice 500v2 Running Manager 8.1

    We have a Fortinet VPN router, but we had also tried it using a Watchguard VPN router. We're not too concerned about our calls being hacked into. We don't discuss credit card information or anything like that. Those remote users just call random people to let them know about our charity.
  18. cipher7836

    SIP Phones for IPOffice 500v2 Running Manager 8.1

    Could an Avaya VPN phone run in SIP mode so we wouldn't have to worry about the VPN?
  19. cipher7836

    SIP Phones for IPOffice 500v2 Running Manager 8.1

    We want to use the Avaya SIP Phones for our users in other states. We now use the Avaya VPN phones (5610 SW IP), but the ISP is collapsing the VPN tunnel so users get calls dropped every 5 minutes. Years back when I used SIP phones of FreePBX we never had dropped calls. So could someone tell me...
  20. cipher7836

    VPN Phones

    Hi all, back a few years ago I worked at a company that deployed FreePBX systems. I remember that users never had a complaint about the IP phones. Call quality was good, and calls rarely, if ever, dropped. Fast forward to the present day, and I work IT at a company that's all Avaya. The IP...

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