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Ink smears on pages randomly. Is not consistent to particular page being printed, internal or otherwise. Ink is smeared from top to bottom of words or pictures, sometimes worse than others. Any ideas would be appreciated!

13,008.47 is present as well as 11,009.46, and 4,018.48.

Thanks for the links. Are there any other possibilities that could cause this as the customer says these both (SLP and SSDP) have been disabled?

Thanks for the info! Do you know why exactly this has to be done?

Keeps rebooting when connected to network. Seems ok when at stand alone or when connected to PC using crossover cable. Any ideas?

When you are going through the diagnostic tests and you get the results and then compare them to the book results, if they are not dead on the same, what are you supposed to do? These tests sometimes leave me frustrated at what to do! Especially if they happen to be blank in the book! What...

Straight out of the book: This fault code indicates a problem with the wiper. After homing the wiper, it asks for it to go to the PARK/LOCK position. If the wiper motion fails during mechanical initialization, to go to the correct position, this fault will occur. 1. Run and check Wiper...

Have a customer with an 8400 and error code 07,007.40. After powering down and back up, I can't get it to do anything out of the ordinary. They say when it happens they power it down and comes right back to the same error code. Anyone with any ideas on this one?

Prints in bluish tint. Internal prints are too blue. Tried resetting color calibration to factory defaults, resetting NVRAM, updating firmware, replacing cartridges, etc. Nothing helps! Anyone have any other ideas?

The problem stemmed from a broken pick guide assembly. Two tabs on the back side were broken off and missing.

Have a Phaser 850 with several error codes relating to media jam it apparently enjoys. 22,506.06; 22,613.05; 22,508.10; 22,400.08. Paper usually stops barely out of the drawer just to the first flag and it is usually askew there with the right corner higher than the rest of the paper...

Have a customer with a Phaser 6250 with a recurring jam. Any common problems with these machines?

Have a customer with several Phaser 850s, but one prints with green hued yellow. They have tried purging the yellow and it does okay for awhile but then starts printing with greenish hue again. They are using Xerox ink. Anyone have any ideas?

Don't know about searching for error codes here, but if your machine is 840, 850, 860, or 8200, because you did not specify, the code according to the manual is: Y-axis print failure. Media did not arrive at the preheat exit sensor soon enough to complete the print. May also be due to an...

It has optional 3rd tray. When printing from printer, such as config page or anything else, it prints from tray 3 which is loaded with letterhead. Tray 2 is loaded with plain paper and this is setup correctly in the paper setup section on the front panel. Isn't tray 2 the default tray? Also...

So what do you have to do - buy a whole new tray? What's the part number for that? Will parts from the high capacity tray fit the standard tray?

Does anyone have the part number for the tray stop at the rear of a standard tray for an 8200?

Same error codes as before (13,008.47; 11,009.46) and same jam codes as before (N7T). In running diags (if doing it right), everything seems to work. Thanks for your efforts.

Customer said was printing okay from tray 1, so I ordered and replaced the process drive assembly and it worked for about 40 pages and then started doing it again. After that the customer stated that they did find it had happened when printing from tray 1 a couple of times. So out with the new...

This printer spits out too many pages according to my customer and she's right. It appears that some pages do not fully exit and for brief instant you can see the red warning light flicker and almost read a jam message before it disappears and the printer ejects that page and then reprints it...