Phaser 8400 rebooting 2

[NCC1701A]

Keeps rebooting when connected to network. Seems ok when at stand alone or when connected to PC using crossover cable. Any ideas?

 

[CULTOFLON]

Turn off SLP and SSDP thru the control panel. Later

 

[NCC1701A]

Thanks for the info! Do you know why exactly this has to be done?

 

[jdwvw]

These may explain a little.

SLP

http://en.wikipedia.org/wiki/Service_Location_Protocol

SSDP

http://en.wikipedia.org/wiki/Simple_Service_Discovery_Protocol

 

[NCC1701A]

Thanks for the links. Are there any other possibilities that could cause this as the customer says these both (SLP and SSDP) have been disabled?

 

[jdwvw]

Check the fault codes. Ive seen error 13,008.47 cause the problem.

Hold the up and press the ok button. Scroll to fault codes and tell us what codes are there.

 

[NCC1701A]

13,008.47 is present as well as 11,009.46, and 4,018.48.

 

[jdwvw]

13,008.47: The drum heater is too hot.
This would cause the printer to reboot trying to protect itself (and Xerox) from a possible fire.

The most common fix is to replace the drum asm.
Pt # 105115080 about $240.00

I recomend having a tech who is trained on this model change it as changing it is not a very simple task.

4,018.48: This fault code indicates a problem with the process control system. The printhead temperature dropped below the head cleaning needed threshold.

11,009.46: Communication timeout failure detected.