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tks for the info, I will have a look at it next week when I will be at the customers site

If you did not have the course it will be quite hard to fullfil it. Take some needed time in advance to read the documentation

sccs 4.2 with callpilot -------------------------------------------------------------------------------- I like to make it working as following first you hear "there are two people waiting" then you hear "there is still one before you" then you hear " you'r the next waiting person" I only...

otherwise use CLS RDI on the agents , or use numbers which are not DID, , or restrict CLID dialing outwards

it has only effect on your hard disk space, and might in the long run have effect on your speed of your processor

change your set as following key 0 acd key 1 nrd key 2 msb key 3 dn key 4 alternate dn aquire the sets, make one ordinary call to the group when she is only logged in. log her out and see what happens it should be working. otherwise you have to see if your patches are up to date

can you send your script to this forum? so we can have a look at it

what kind of version of secc/sccs are you running #1 cdn acquired? cdn connected skillsets? agents in skillsets? phonesets aquired? cheers

what version of secc are you running??? with the older versions you need to run nbconfig and update your ip setting. use sqledit to see what kind of ip address you are using for grtd