SECC question

[phonaphobic]

I have setup a new cdn on the switch aquired it on symposium created new skillset, set the assignments and aquired the route but when I call the number it goes stright to voicemail. What have I missed ( I am a complete novice with symposium)

 

[Slaan1974]

what kind of version of secc/sccs are you running

#1
cdn acquired?
cdn connected skillsets?
agents in skillsets?
phonesets aquired?

cheers

 

[sandyml]

Have you defined a Call Treatment?
Have you gone into Call Routing and associated that Call Treatment and the skillset with your new CDN?

 

[phonaphobic]

Yes - done all of above.

 

[ipeology]

any login agent on that particular skillset?

 

[RCorrigan]

Mike

Have had this before - It took BT to sort, said it was SECC being picky (Basically the guy didn't quite know what he did to sort & I'd got sick of tearing my hair out over it !!!!) was to do with licence limits !!!!

Put a call in & save the hair

Cheers (PS how's it going there at the moment ??)


<Do I need A Signature or will an X do?>

 

[dmpd]

Have you added it to your Master Script?