Block / Redirect DN calls

[pdulfo]

Is it possible to block / redirect DN calls whilst an agent is logged in. The idea is that we do not wish people to contact agents directly. I know that you can set the system to only make/receive calls when logged in but I think this is the opposite.



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PDulfo aka pdiddy

 

[Pir8Radio]

well i guess the question would be how do people know how to contact the agents directly? if your using a dialer or your agents are dialing out you can always change the CLID entry to show the main number.

I know that was of no help... but i guess i was just curious...

James

 

[pdulfo]

I now it sounds strange but in this case we do not want our agents contacted directly. We only wish them to receive skillset calls when logged in. When they log out they are allowed to receive their DN calls. Sounds very draconian I know.


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PDulfo aka pdiddy

 

[Slaan1974]

otherwise use CLS RDI on the agents
, or use numbers which are not DID,
, or restrict CLID dialing outwards

 

[pdulfo]

Slaan1974 That is part of it. But also need to stop internal calls.

In effect it is like the ACD feature that only allows you to use the DN key once you are logged in. We only want to use the DN key when we are logged out.




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PDulfo aka pdiddy