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thanks again

Thanks pkellow, I have run the dbchck using this link http://localhost/rcc/dbfixutil/ and now is working like a charm. Thanks again

Yes, I tried both option and no luck, look like it's a Mysql error: Microsoft OLE DB Provider for ODBC Drivers (0x80040E31) [MySQL][ODBC 3.51 Driver][mysqld-4.1.14-nt-log]Incorrect key file for table 'rawt'; try to repair it /RCC/report_pages/agent_audit.asp, line 30 Could somebody tell me...

Any idea?

yes, Im able to run an agent report an select a agent but not able to select a skillset (it's empty). Another thing Im getting a error when running the agent report (that Im able to run), the error displayed is: The page cannot be displayed There is a problem with the page you are trying to...

sandidawg thanks for the answer, I created another user account and I assigned the skillset to that user, then I used this account to log in the RCC webpage but the skillset's list is still empty, no luck. Any idea?

Im working wiht a BCM 400 4.0, I have installed the RCC service on a machine and is working fine but Im not able to make stadistic reports, Im following those steps: 1. Click in Reporting --> Report 2. I select the report I wish to view or print 3. I press View 4. When I have to select the...

It's a good idea luv2ski but expensive to try.

But I want to send the call to a hunt group to be the call answer for someone then if the call is not answer go to AA to select another option (path) but if I send the call to the mailbox nobody will answer.

Hi, is there a way to transfer a call from a station to the Auto Atendant? I want to transfer a call not answer (forward not answer feature) again to the Auto Atendant if the caller no answer the call. I think could be done with the AAs "DN" If this number really exist. Thanks in advance

forget it, the reason wasnt working is because the agent wasn't added in the skill. Thanks to all

OK, after followed this instrution the set number is display in the screen like: 2280, but the Agent list status never changed (Logged off), Im can't use the busy/rdy button the error messaged received is "Not conected" and after like 10 second the set number vanished. any help would be...

ok, right now I created a log in/out key (CC in/out) and I have followed this instrution: 1. Press the button 2. Enter the Aget ID: 4 3. Enter the agent password: 1234 but the IN option is never display in the phone, Why?

Hi guys, Im a newbie using the BCM Contact Center, I just want to know how log in / log out using a Nortel 1120E phone. I was using Fetaure 401 but the status in Agent list never changed (Logged off). Thanks in advance

Thanks both of you

How can I only permit internal call to a station(not transfer call neither), right now the outgoing call are block but it can received call from the Auto Atendant? Meridian 81C Thanks in advance.

any idea?

any idea?

Hi everyone I have some question about the Mitel CXi's Snmp trap service: 1. How can I make a SNMP trap test with out affecting my Mitel's services? Right now Im only enable/disbale the agent to generate the trap. 2. Im using a free SNMP trap receiver to see the trap sent like I always do...

Hi everyone I have some question about the CISCO Manager' Snmp trap service: 1. How can I make a SNMP trap test with out affecting my Call Manager's services, ? Right now im only changing the community's privilige access to generate the trap. 2. Im using a free SNMP trap receiver to see the...