Transfer call to AA

[MefistoAplasta]

Hi,

is there a way to transfer a call from a station to the Auto Atendant? I want to transfer a call not answer (forward not answer feature) again to the Auto Atendant if the caller no answer the call. I think could be done with the AAs "DN" If this number really exist.

Thanks in advance

 

[curlycord]

No

But if you created an Info mailbox you can.

Example:
CCR Tree path 1

"For our website, fax # and address press 1"

And you told Path 1 to go to Info mailbox 399 then transfer the call to mailbox 399


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[MefistoAplasta]

But I want to send the call to a hunt group to be the call answer for someone then if the call is not answer go to AA to select another option (path) but if I send the call to the mailbox nobody will answer.

 

[luv2ski]

But you cant.But acd has its own features that would do pretty much what your looking for

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"

 

[luv2ski]

Now i thought about this over a bowl of corn flakes.If you have a ATA you could try and backfeed as a trunk and have that trunk picked up by your AA/CCR tree.ATA could be member of hunt group..No need to fna becuase its a trunk.Now i have never tried but might be worth a whirl.

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"

 

[MefistoAplasta]

It's a good idea luv2ski but expensive to try.

 

[luv2ski]

used ata's r cheap and as long as u have a open trunk...Acd keycode aint cheap

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"