BCM50 Agent log in log out 2

[MefistoAplasta]

Hi guys,

Im a newbie using the BCM Contact Center, I just want to know how log in / log out using a Nortel 1120E phone. I was using Fetaure 401 but the status in Agent list never changed (Logged off).

Thanks in advance

 

[56BelAir]

Feaure 904,

 

[snowman50]

Create a log in button for a visual indicator on the phone.
Press f3 then select button then press f904.
This creates a log in/ out button on the phone.

Now press this button
enter the Agent ID....eg 1
agent password........eg 1234

press IN to log in.

Do the same again to Log Out

 

[MefistoAplasta]

ok, right now I created a log in/out key (CC in/out) and I have followed this instrution:
1. Press the button
2. Enter the Aget ID: 4
3. Enter the agent password: 1234

but the IN option is never display in the phone, Why?

 

[dwpoole]

Because you are using a 1120E set, the IN option does not appear. Once you do F904, agent id #, password #, you are at that point logged in. Repeat to log out. So if agent 5 pass 1234, Then F904 5#1234# will log in if out. F904 5#1234# will log out if in.

 

[MefistoAplasta]

OK, after followed this instrution the set number is display in the screen like: 2280, but the Agent list status never changed (Logged off), Im can't use the busy/rdy button the error messaged received is "Not conected" and after like 10 second the set number vanished.

any help would be appreciated.

 

[MefistoAplasta]

forget it, the reason wasnt working is because the agent wasn't added in the skill. Thanks to all