First make sure to close all the windows in OTM except for the main one. Right click on System Window under your CS1000 system and select properties. Click on the Customers tab at the top and click on properties. Click on the Numbering Plans tab and add/edit the range of DN's.
What keys on your sets have the POSID and DN? On my system, key 0 is the InCalls key and key 1 is the personal DN. So for the AST prompt I have 0 1 which means those keys can be acquired by applications.
AST 00 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
I highly doubt Nortel is going anywhere anytime soon. They have recently partnered up with Microsoft to provide unified communications with things like voicemail into exchange email. Also, last I looked, Cisco's voip phones are much more expensive than Nortel's with similar capabilities.
Please correct me if I'm wrong but...in order to observe an agent they need to have a position ID. In order for an agent to have a position ID, they need to be an acd agent. To be an acd agent they need to be assigned to an acd queue.
So, chances are, you already have acd queues built in ld...
I know a bunch of people at Vox and they are currently in the bidding process for our new maintenance contract(our main office is in NYC). We currently use Netversant and both companies I believe are located in San Francisco. Vox essentially split off from Netversant and took some of their people.
Here is a printout of an i2050 programmed in my cs1000. Did you copy from another i2050?
REQ: prt
TYPE: tnb
TN 160 0 0 4
DATE
PAGE
DES
DES 160000
TN 160 0 00 04 VIRTUAL
TYPE I2050
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
ZONE 001
FDN 702000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0...
Not sure I can help you because I'm sort of a project manager and not doing any programming with this but we have CC6, CCT, IVR and we are currently implementing CTI screenpops with Salesforce CRM. We are capturing caller ID, looking it up in Salesforce and screenpopping that customer's account...
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