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Thanks for the good idea which was definitely worth trying. I just tried installing the r11.5 sp4 with the following result when trying to install "Client Agent for x64-bit Windows": "Client Agent for x64-bit Windows cannot be installed on the current operating system." I guess the reason...

Hello, we have BrightStor ARCserve Backup r11.5 SP3 (Build 4402) installed on a Windows 2003 32-bit backup host server. I know the current BAB version is old and will be upgraded soon but so far everything has worked perfect. Until now when we have to backup a Windows 2008 R2 64-bit server in...

Looks like i managed to find some clues about E1311 after some more searching. In my case re-run did not make any difference so i'll try to reboot the server in some stage to see if it fixes the problem. Reason: This message can occur for multiple reasons. The job was started and a system...

Software: Brightstor ARCserve Backup 12.5 OS: Windows Server 2003 What could possibly have caused the following E1311 error: 10.12.2009 07:22:18 E1311 Job Has Crashed. (JOB=5) So far i haven't been able to find anything anywhere regarding the code E1311 which i think is little strange. As...

Here is the solution how we managed to get rid of our errors E6012 and E6092: The room where the servers physically are had a temperature of 24.5 celcius when the problems started. By decreasing the temperature by 12% down to 21.5C all the errors disappeared. The very original temperature 21.5C...

Thanks BETuser, looks like the 11.5 version has something called Fault-tolerant operations which provides continous operation with a defective drive when a drive in a multiple drive library becomes defective by being marked as offline. Unfortunately since we are still running on version 9 i...

We have BAB 9.0 (2020) running on WIN2000 server combined with 36 slot LTO-2 Ultrium TD2 backup robot through SCSI. Every now and then we get errors in the Tape Log: E6012 Write error - Head sync error during write E6092 Fatal - Uncorrectable error I've read throught all the previous posts...

We have BAB 9.0 (2020) running on WIN2000 server combined with 36 slot backup robot through SCSI. Regarding cleaning cartridges, i recently found out a statement in a document that does not really make sense: "If a cleaning cartridge is in one of the slots, check the Tape cleaning slot...

Thanks. Unfortunately it looks like this is not possible in version 9 since the "Retry Missed Targets" option can only be selected for Rotation Schemes, but not for Custom Schedule.We are using Custom Schedule. Found out that in version 11 this is possible in Custom too...

We have BAB 9.0 (2020) running on WIN2000 server combined with 36 slot backup robot through SCSI. For the last couple of years, lets say once in every 3 months, we do get errors during backup: E3719 2006/11/08 12:00:00 806 Unable to write to media. (EC=UNRECOVERABLE DATA ERROR) E3712 2006/11/08...

Actually i was wrong, it clearly helps to see own posts in written to see the real problem :) 'Bar code reader installed' -> this has to be of course YES instead of NO Confusion seems to make one blind to own mistakes :) Thanks, problem solved!

Tried running Device Configuration again just in case. No related settings can be found there. 'Tape cleaning slot installed' -> this has always been YES 'Bar code reader installed' -> this has always been NO 'LIbrary Quick Initialization' -> this has always been NO Any ideas? How can i get...

Hi, we have BrigthStor ARCserve Backup Version 9.0 (Build 2020) running on WIN2000 server and ADIC Scalar 100 LTO2 36 slot backup robot connected to this server with SCSI cable. This combination has run fine now for the last couple of years. A month ago though the SCSI cable got loose from...

Thanks for the quick response. Virus scan program has always scanned only incoming files on this server.Defragment analysis gives a fragmentation rate of total 8% and 17% for files and the analysis suggests "You do not need to defragment this volume" however i've now run the defragment...

I have BAB V9 for Windows with the latest patches running on a W2K server, and when i try to backup a remote Windows 2003 server, let's call it XXX in this post, every now and then (occurs randomly about once a month at least) i experience a problem and a drive (F:) won't be backed up...

We use BrightStor ArcServe Backup for Windows 9.01 and want to backup 60GB of data from a WIN2000 server whilst using "ArcServe/Options/Backup Media/Compress Files Before Backup" but when trying to backup we receive: Backed up volume disk quota. Backup Session 1 on Media xxx Source Directory...

We use ADIC Scalar 100 LTO-2 tape library.

I always thought that Inventory (Regular) needs to be run after an Export (to me same applies to eg.Erase) ie. that it was the way to "tell" the library that the tape has been removed (or erased) from the library; but as i said earlier,i could be completely wrong assuming this. The main...

We use BrightStor ArcServe Backup for Windows 9.01 What is the correct way to Export tapes from Tape Library? This is how we do it currently: 1) we start by doing an Export as follows: ArcServe/Device/choose tape/ImportExport/select mail slot/select tape slot/Export -> no problems 2) and...

Thanks velley for the idea,interesting theory,could be true,not sure how to avoid or workaround it though if that really is the case.I have also already tried 10 min Delays etc.Can't try the suggested batch until next week sometime but this is how it goes now ie. no "group already open" type of...