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You can always adjust the tip in EDC at the BOH..the servers checkout would be wrong but the customer would be properly charged

You said inherited...which makes me wonder, did you get your own CC Processor and change all the information in the EDC? If not they are going into the previous woners account!

Make sure the cash box is checked under type on you cash tender key in maintanence

I beleive that if you have set up ecards with an expiration date, you will get that message when you query the card if it has expired, even though it will still show a positive balance through enterprise. Chek to see if you have expiration daes set and if the card would fallwithin that date

It appears that the restaurant is keeping you at the 8% so they do not have to pay the Additional FICA...this could come back at both you and the restaurant as underreporting..I would keep you time slips in case you need to build a case

I have had the guy that builds my server GHOST my current drive and everything worked just fine..no need for CD

not sure where you are in Canada, but Systems Technology Group provides support to Southern Ontario..thay are based in Buffalo NY 716-821-9808

Thanks, I have heard that about the processors, but I have asked them and keep getting a I don't know answer

Yes, my goal is to get the ending message longer on my credit card receipt, to explain to customers why their debit cards are having a hold put on to allow for tipping and it will self adjust in 2-3 banking days. As of now I can only get about 5 lines of info and could possibly use up to 10 lines

Thought I would throw this out there again..any ideas?

Does anyone know how to add lines to ending messages on guest checks and credit cards. The software allow about 6 lines and I would like to have a much longer message up to 12 Aloha version 6.2.11 Table Service

Yes tip can be added, but it needs to be put in when the card is swiped for approval. And yes you can add services charges on the card after the amount of time you specify that it goes unused, that is done in the eservices card setup proceedure

Just run an audit report for non cash transactions for entire the day.. All numbers hould show up there and then you can manually re-enter

Ad VNC to your BOH terminal and then once you are in the BOH you VNC into any termianl and do your deletions

EDC authorizes every original transaction as they are requested. If you have tip assumption set it will authorize for check amount plus tip %. They do not authorize adjustments such as tips. Those correct themselves when you settle batch at EOD. Which is why customers debit cards show different...