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Did you ever find a fix for this? I've got the same problem.

Can you run a CCS trace, simulate an incoming call, and post the results here? Same again via WireShirk too. Thanks.

kwbMitel - Thanks for the heads up. LoopyLou - I ask this as I'm worried moving users onto another server will remove them from Mitel's Workforce Scheduler, one of the applications downloaded from CCM Web.

Hi All, I'm not looking for advice as such, just pearls of wisdom gained from experience. As our business has grown, I'm migrating our Agent Gateway MXe III to ISS to enable us to add more users and not be affected by the limited number of agents you should have active on an MXe at any one...

It won't let me use them. It actually caused an upgrade to fail. After the Enterprise Agent licenses limit was breached we started getting messages on the handsets indicating no licenses were available. Our call centre staff were quite worried for a while.

I've found the issue. We paid for Enterprise Active Agent Licenses, the CP charged us for them, but it looks like they supplied us with Resilient Active Agent Licenses, which we can't use as ACD licenses now we've upgraded.

The AMC now shows 16. Well actually, it did, but we've moved a number of licenses across from another site. (No cluster wide DLM yet, some sites are still 4.2). I've asked our reseller for an Application Record History report from the AMC for the ARID. Will let you know what I find.

Hi LoopyLou, Thanks for getting back to me. I've been told nobody changed anything, and I agree with you, I would very much like to have seen what was assigned to our ARID. It wouldn't have anything to do with resilient Agent licensing would it? Just clutching at straws here. Looks like we're...

Good Morning, We upgraded one of our remote MXe III's on the weekend, moving from MCD 4.2 to MCD 5.0. Pre upgrade, using the software installation tool, we checked our ACD licenses, which showed 72 both before and after the sync. The upgrade failed a couple of times, so we were forced to...

Cheers Loopy Lou, but we're in the process of reviewing our supplier, not looking to get into anything too large with them currently. That's why I went straight to Polycom, who have put me in touch with Multitone.

Hi Guys, We currently use the 5610's, the management team aren't happy with the handsets! I know, I know [2thumbsup] I've got in touch with Polycom, we're looking at the Spectralink Wireless Gateway 8000 solution, with some of the wireless handsets. Just waiting for an overview of the product...

Thanks Loopy Lou! I've been badgering my boss to take a trial of UCA, he's going to let me get it in for a bit of R&D early next year. The IP dect solution is for care homes though, I don't think they'll give smart phones to the staff.... The handover may not be too much of an issue, as the...

Hi All, I have been tasked to deal with adding an integrated IP dect system to our 28 site cluster. I'll go through what I'm looking to achieve shortly, but I was wondering if any of you guys had tried to implement anything similar, or what you think of the idea in general. We have a 28 site...

I'd agree with the guys above; you need to point the number you're calling to a destination. You can either do that in the trunk forms if you only need to strip digits to match your destinations, or via the system speed call tab if you need to adapt the number presented to match a number on your...

I have the reboot set. In fact, the reboot occurred an hour and a half before the fault manifested. I'm leaning towards a service not starting correctly after the reboot, but I also have courtesy reboot set, so that should have really sorted that out. The maintenance log isn't helpful. The logs...

I'm sure you'll have done this but have you configured the trunk attributes? Do you need to strip any digits from the number of digits being presented by your line provider? When you run a CCS trace can you see the call hitting the system?

Hi, At one of our sites, (MXe III running MCD 4.2), in the early hours all calls in and out stopped. I checked the maintenance logs to see what was happening, and I saw this message repeated for over a 100 pages, covering only a 1 hour period. “MsSetLastError()->041 RC_MS_QUEUE_FULL Message...

f1fanatic, is this feature active only on phonebook search, or does it work on calls between sets? The way I read it in the COS options is that it's only relevant to phonebook enquiries. Hopefully you can tell me I'm wrong.

It's actually for a business with multiple departments. The extensions are labelled with the users role, ie Director, and they would like the location to be shown as well as the username. They do not want to use the name of the person in the role. I think they have quite a high turn over of staff...

Hi, I have question, which I can't find the answer to. Is it possible to have internal callers showing their location or department when making internal calls? I can't see anything in the COS which references this. I have a Mitel MXe III running MCD 5.0 SP1 PR1. Thanks