Hi All,
I'm not looking for advice as such, just pearls of wisdom gained from experience.
As our business has grown, I'm migrating our Agent Gateway MXe III to ISS to enable us to add more users and not be affected by the limited number of agents you should have active on an MXe at any one time. Our MXe III is expanded, but we're going to be using up to 500 agents at any one time.
When I start the migration, what kind of pitfalls can I expect?
I'm envisaging issues with WFS, as we use that for shift patterns and leave. When I change the employee details in yoursite, will it remove the employee config in WFS? I'm also worried about my queue groups. When I recreate them, as the reporting numbers will be the same, will I still be able to view my historical call reports?
Thanks
I'm not looking for advice as such, just pearls of wisdom gained from experience.
As our business has grown, I'm migrating our Agent Gateway MXe III to ISS to enable us to add more users and not be affected by the limited number of agents you should have active on an MXe at any one time. Our MXe III is expanded, but we're going to be using up to 500 agents at any one time.
When I start the migration, what kind of pitfalls can I expect?
I'm envisaging issues with WFS, as we use that for shift patterns and leave. When I change the employee details in yoursite, will it remove the employee config in WFS? I'm also worried about my queue groups. When I recreate them, as the reporting numbers will be the same, will I still be able to view my historical call reports?
Thanks