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Hello All, I have an Option 11 that I will need to integrate with a Call Manager overseas. Below are the steps I believe we need to plan for: 1) Install/Configure an E&M T1 card in option 11 2) Connect E&M card to Cisco router 3) Provision MPLS circuit between Option 11 office and Call Manager...

Hi All, Hopefully someone has seen this before. We have recently upgraded to GP 2010. We are running the GP client software on a Citrix server for multiple users. We have been able to generate emails with invoice attachments, however, the end result has issue. The HTML attachments are not...

Good point. That has happened a few years ago according to a coworker. I'll see what was done.

This is the LD 60 SSCK 0 response: .SSCK 0 ENBL CLOCK ACTIVE SYSTEM CLOCK - LOCKED TO SLOT 3 PREF - 3 SREF - 4 AUTO SWREF CLK - ENBL NO ERROR Thanks

The switch connects to a DMS. Calls vary. Majority are less than 10 mins. Below is the Ld 60 STAT and LCNT for today: PRI* TRK LOOP 3 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL TRACKING SERVICE RESTORE: YES YEL ALM PROCESS: YES ALARM STATUS : NO ALARM CH 01 - IDLE ISA CH 02 - IDLE ISA...

Hi, I have an old option 11 serving polling purposes only: REQ ISSP VERSION 1411 RELEASE 20 ISSUE 19 + IN-SERVICE PATCHES : 2 PAT# PRS AUTH ID NAME DATE 001 BV31450 00 0000 LD49IDC 04 /01 002 BV40641 00 0000 MMAIL 04 /01 There are 5 PRI cards (cards 3-7)...

MDR2000 not required for DBA in TM. BCAP and BDI both set to yes. Thanks - at least I don't need to worry about the cty user on the pty port. Reviewing the rbd in LD 21. Not sure where I'd need to turn CDR on for internal calls. Will test CDR output on an SDI port for internal calls. If SDI...

Yes, ICDA applied to the test phones.

I have a number of routes and most do have CDR set to yes. What trunk type do i look at for internal calling? I will print it off and post.

Hi All, I seem to be missing some programming somewhere. I need to collect CDR records via DBA. The DBA session connects but no CDR records are collected/generated. The PBX is a test switch and I am only making internal calls. I have enabled ICDA on each set. I cannot seem to add CTY to the PTY...

Thanks guys. I will first switch T1's 6 & 7. I have found a spare DTI card to test as well... not sure if it is a previously bad card though. All your thoughts are very much appreciated!!

Hi All, I am trying to determine if one of my DTI/PRI cards is faulty. I have disabled and enabled loop 6 below a number of times without success, and been in contact with our telco vendor. The telco has completed a loop back test on the T1 without any issues. The card shows an active green...

Great thanks!! I was able to add a number of entries. Now how do I remove entries no longer required? Should I just enter an existing entry under the DENY prompt? Thanks again.

Hi Everyone, I have a number of ACDN's NCFW'd to external numbers. Five ACDN's have been set up for some years and worked fine. I have recently changed three ACDN's with new NCFW entries. Those three ACDN's ring fast busy now. The only way I can have sets access the ACDN is to unrestrict NCOS of...

Okay... the 'Not Ready' status is not the issue. I will setup an IFDN to a regular DN and have that device forward to voice mail. I'll let you know how that works. Thanks

Hello All, I'm hoping someone can help me out and indicate as to why I can't get ACD calls to overflow to an ACD DN NCFW'ed to voice mail. When all agents are logged in and on Not Ready status, if I place 2-3 calls in the queue the calls wait until an agent is switched off Not Ready. How can I...

Hello All, I'm hoping someone can help me out and indicate as to why I can't get ACD calls to overflow to an ACD DN NCFW'ed to voice mail. When all agents are logged in and on Not Ready status, if I place 2-3 calls in the queue the calls wait until an agent is switched off Not Ready. How can I...

Hi, An newly acquired office had purchased only a Cisco Call Manager 7816 unit. Could someone explain to me what this unit is capable of. I am trying to determine if we should just sell the device and move in another direction, or purchase other Cisco components to make the system live...

Only 1 trunk (member) in route 40

Hi All, Thanks for the info. I will try adding a new MUS route and see if that make a difference.