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Additional Information : I use an ID with CRAFT Permissions. Regards Steve.

Thanks Technician101, Where abouts in the login permissions is Web Interface Rights ? Regards Steve.

Hi, I have been trying to log into the Web-Based interface to adjust the time, however it will not accept any login ? Can access system via ASA (TCP/IP) as logins work fine. Any thoughts would be appreciated. Steve.

Additional Information : We use ISDN30 Circuits / PRI (30 Channels) + Signalling. Thanks. Steve.

Hi, Can anyone please point me in the right way : We would like to take a incoming National CLI (i.e 01234-567890) and change it to an International format (i.e - 00441234567890 UK) for use with CTI / Siebel (To create a unique database reference). We don't seem to be able to get this to...

Sorry if I am being an idiot, Long Day !! If the call goes to the Cover Path isn't that an indication that they are busy ?

Hi, Why not try reducing the Call Appearance's in the Station Form to (2) and then set : Restrict Last Appearance to 'Y' - Tab 2 of the Station form. This will stop calls coming into 2nd appearance when on the phone, it will only be used when Transferring a call. Regards, Steve.

Hi, I have always thought as the MIS being the Management Information i,e (CMS etc.) If you do not use Auto-Answer you do not need a headset. The Definity does it's best to be Clever and says well if the Agent ID / Station is set to auto answer acd calls, how can it auto answer a call if the...

Hi, Possibles : * The station you are attempting to login to has no headset / headset button not pressed and the login / station form is set to Auto Answer ACD calls. * Is the Dial Plan set-up to allow 61** as an extension range. * Check the Feature Code Regards, Steve.

Hi, Have a read of page 11, see if that can help. http://www.avayaglobalconnect.com/information/13/wwwcompas_prodid94639.pdf Regards Steve.

Hi All, I am trying to find a way to program a button on a 6416D+M that will Forward Calls to a pre-desiganted extension and then activate button light to show status of divert. I have found out through tests that Send-Calls + Extension will only activate another extensions Send-Calls or own...

Hi, We have just had our Definity G3-R v8 upgraded to Media Servers and Communication Manager etc.. , I have read through previous posts and have checked Feature Activation etc.. and all looks okay : But when I press a POST-MSGS button on my station (6416D+M) it does come up with '01: In...

List Trace works in our V8 G3-R with the MSP options enabled. Steve.

Hi, From what I remember the 'List Trace' is only available to Super-User, CRAFT , DADMIN and above. Speak to your maintainer. Best Regards Steve.

Hi 4merlucent, Good point, I will arrange this with one of the users. No, we have no diallers onsite. Many Thanks Steve.

Hi All, We are having a problem with a few of our users, they keep receiving calls with "1001SA" on display, when answered you get dead air, nothing at all. I have checked all Agent ID's and Station Names etc.. and we do not have "1001SA" configured. Any Ideas ? Regards Steve.

Hi. If we take an extension (2000) and dial an access code for our International VPN, it will seize Trunk-3 on 01A01 and call will go through to extension on the U.S. If we take extension (3000) and dial same access code for the International VPN, it will seize Trunk-28 on 02A02 and call will...

Hi All, Has anyone come across a tool that can search within the Station record and replace BUTTON ASSIGNMENTS ? The Import/Export tool within the Site Administration does not seem to cover the Buttons. Many Thanks Steve.

Hi, Is it possible to transfer a customer to a skill(queue) but while you are transferring you can go back to the customer and explain that there is a queue and they will have to wait, so we can offer the customer other forms of contact (i.e Advise of Fax Number, E-Mail Channels etc..) but in...

Hi, Do you need to pass calls out to an agent from the VPS ? And does the Agent need to know what port on the VPS they came through on ? Regards Steve.