Dead Air - With 1001SA On 6416 Station Display

[sjw3140]

Hi All,

We are having a problem with a few of our users, they keep receiving calls with "1001SA" on display, when answered you get dead air, nothing at all.

I have checked all Agent ID's and Station Names etc.. and we do not have "1001SA" configured.

Any Ideas ?

Regards

Steve.

 

[4merlucent]

when you next get a call, run status station xxxx on the active station, you should see a connect port

display port xxxxxxxx to discover what you are connected to

do you have any diallers onsite?

 

[sjw3140]

Hi 4merlucent,

Good point, I will arrange this with one of the users.

No, we have no diallers onsite.

Many Thanks

Steve.