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I am using EC500 & a Cingular cell phone. If someone calls my extension, their CLID is passing through correctly.

I tried a reimage. I loaded a new default.m6b file to the box. However, when I rebooted the switch, it now cycles through and endless loop of reading the image file and then automatically reboots. It is as if the switch recognizes the old image file in a certain memory location even though...

One of our PBX Gateway switches is failing to load the image file during the Boot process. The default.m6d file is erroring out. I am not able to telnet into the box because the Ethernet port does not startup. Using the console port, I can see the error display during the boot process. If...

I am experiencing the same problem with a MCK PBX Gateway II (24-port). The box powers up and I get connectivity, but after approximately 5-10 minutes, the switch automatically resets itself. There is not an auto-reboot setting either. It seems to be hardware failure. I contacted tech...

I highly recommend Zeacom's Wallboard Solution. In fact, their entire Call Center package has worked great for us. We have been using it in our Call Center since 2002. We are using Browser-based screen pops integrated with their 'Desktop' application. Each agent can view realtime statistics...

Great information. Thanks.

I'm a network guy so I don't have a lot of experience with this. I would like to add one analog telephone line in my living room. I would also like to avoid paying someone from the phone company to do it if I can handle it myself. Can anyone point me to some whitepapers on how to splice an...

Thanks cmrach. Much appreciated.

What is the command I can type in to show everything that is assigned a "1" for Class of Service?

It will work. Just configure the WAP with a Gateway of the Netgear and plug it in to one of the ports on the Netgear. Should work like a beauty.

I'm not sure if lowend splitters would be causing your internet to drop or not. I am currently in the process of running 8 drops for CATV in my house. I bought a Leviton 3x8 splitter from Home Depot which has a built in amplifier of up to 15dB. You can buy a $35 Leviton +25dB amplifier which...

I read that the expected signal strength should be 25dB where the cable originates. The whitepaper also pointed out that 8-15dB is ideal for each outlet in the house. Here are some good whitepapers: http://www.atxnetworks.com/whitepapers.html

Thanks for the tips. I returned the 6-way splitter for a Leviton 3X8 splitter which has a built in amp of up to 15dB. I am actually going to run 8 drops this weekend. Hopefully everything will work, and all signals will be strong. I noticed that the Comcast cable TV man installed a two way...

mickeydidit: I am not sure where the setting for COR is configured for FEAC. Do you know what command will give me that info? dmouge: I typed "ch toll 0" and it shows an 'x' in all columns under CDR FEAC. Is this the setting you are referring to? Thanks.

If I restrict their COR from calling the COR of the trunk, would that also restrict them from dialing out even after they input the account code?

We have a Definity G3si v11. I am configuring a class of restriction to force agents to enter account codes when dialing outside the system. The agents are unable to dial long-distance unless they enter an account code so that part is working. However, the agents can still dial out locally...

The coax cable would only be carrying Cable TV signals. I was planning on having the main line feed the input on the six-splitter, and then send separate cables to each room of the house from the six-splitter. At most, I would have the six-splitter and a 2-way splitter in between the main...

I am preparing to run some coax cable in a family member's house. They are needing six drops throughout the house. My question is concerning RF Amplifiers. I am concerned about the loss of signal strength as the signal is going to be split multiple times. Does anyone recommend a specific...

I was wondering if anyone has implemented any of the Zeacom Q-Master modules in conjunction with the Definity?

YEs, the agents are using Plantronics Headsets with a Modular base. I was not aware that the headset bases generated warning tones. But they do require batteries so perhaps that's it. I'll test by replacing the batteries at those stations reported and see if continues.