We have a pair of S8700s running Communication Manager and are currently using Concentric Solutions for our screen pops with our mainframe application.
We are looking for a reasonably priced desktop wallboard to give the agents an idea of what's going on. We are testing Avaya's CCE product but the licensing is a bit much for just a wallboard although we could also replace what Concentric is doing too. The licensing is pretty restrictive too in that they don't allow an upgrade from the voice channel to multi channel product.
I'd like to know what others are using and whether it's a good value for them and that it works well
We are looking for a reasonably priced desktop wallboard to give the agents an idea of what's going on. We are testing Avaya's CCE product but the licensing is a bit much for just a wallboard although we could also replace what Concentric is doing too. The licensing is pretty restrictive too in that they don't allow an upgrade from the voice channel to multi channel product.
I'd like to know what others are using and whether it's a good value for them and that it works well