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Thank you PeteBull - We're looking to do something similar by installing 5 analog phones physically bridged onto a Pyxis recording system. I'm hoping each of the analog phones (located in a secure area) can remotely service observe a dedicated VoIP phone in our small call center. The idea is to...

The Subject Line should have read "Team Button FOR Analog Polycom." Oops.

I have a situation in our Executive Office where the Admin phones are in a call pickup group with both the 9620 IP phone and the analog Polycom Soundstation in an adjacent conference room. The Admins have 9640 phones with a sidecar. The CallPickup button is intentionally "hidden" on the Shift...

I have no idea if this would work... just thinking out loud: What would happen if you added a 2500-type station to the group page, and entered the overhead feature access code as the hot line destination (using a speed dial list) on page 4 of the station form?

That may be the way to go for us too - thanks for the suggestion. I've printed the list of phones currently call-forwarded to external numbers.

We recently upgraded from Definity 1.2 to CM 5.2. and simultaneously expanded into a new building. Now when the Operator in the new building tries to forward outside inbound calls to an internal extension (but in another port network connected by a gateway to the same 8720 server) which the...

Did you display the COS to check to see if Restrict Call Fwd-Off Net is set to y?

Great tip - thank you! One note: It does appear that one must have console permissions in order to activate Remote Send All. Through playing with this feature today, I discovered that by moving the SAC buttons for the other extensions off the soft keys below the display screen and over to the...

If the issue is that they don't notice the light on the phone, you might consider changing pg 1 on the hunt group form - Calls Warning Threshold: 1, then enter an analog Port. Cross connect the port to a strobe light or ringer... I even once used an old analog phone placed under a desk with the...

In addition, I've found that activating Send Calls programmed for a bridged extension ALSO activates SAC for the main number on the phone as well. Not always a good thing.

Hello, this is driving me crazy... we have two 9650 reception phones with SMB24 sidecars - Each person has their own extension plus several bridged appearances of the Reception number (plus two other numbers) with Send Calls buttons specific to the Bridged appearances as well. (This is so they...

Thanks everyone - I've gotten it to work using the FAC. (Note: The phone controlling cov path 1 vs cov path 2 has to have a COS with console permissions. ~s#7xxxx1 activates cov path 1, and ~s#7xxxx2 activates cov path 2 where xxxx = the extension being changed.) Unfortunately while the...

That would be really cool - thanks for the idea. Unfortunately the switch at that location doesn't support vectoring. This morning I was able to get the cov paths at Option 3 to work by forwarding the main number from Location A to Location B through the external cloud rather than across our...

I have two legacy G3si's. Location A does not have vectoring enabled, so I've forwarded calls to a VDN at Location B for menuing and to capture VDN statistics. Callers who select options 1,2,3 from the menu are then routed back through vectors (using route to xxxx) to Location A. This works...