hollye4488
MIS
Hello, this is driving me crazy... we have two 9650 reception phones with SMB24 sidecars - Each person has their own extension plus several bridged appearances of the Reception number (plus two other numbers) with Send Calls buttons specific to the Bridged appearances as well. (This is so they can elect to not answer certain types of calls when they're really busy.)
When one person is out during business hours, what is the easiest way to activate Send Calls for her direct extension without SendAllCalls taking over for ALL of the bridged appearances on her phone as well? As I'm sure you know, the station form doesn't allow me to specify her extension.
As a last resort we selected her line appearance and used the feature code, but there's no visual cue to remind her to then manually take it off when she returns. A terminating extension group might be a workaround, but they like seeing the calls come in on designated buttons, so they can see at a glance what kind of call it is.
We're using CM 5.2
Thanks - any useful advice would be most appreciated!
When one person is out during business hours, what is the easiest way to activate Send Calls for her direct extension without SendAllCalls taking over for ALL of the bridged appearances on her phone as well? As I'm sure you know, the station form doesn't allow me to specify her extension.
As a last resort we selected her line appearance and used the feature code, but there's no visual cue to remind her to then manually take it off when she returns. A terminating extension group might be a workaround, but they like seeing the calls come in on designated buttons, so they can see at a glance what kind of call it is.
We're using CM 5.2
Thanks - any useful advice would be most appreciated!