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  1. jerommeke

    Genesys VTO - Dialogic configuration

    It's been more than a year ago, but what I can remember... After installation without any additional protocols, you should start the board using the configuration tool. Then it worked fine for me \\Rob
  2. jerommeke

    Genesys CTI capacity problem

    Hi cuneyt2919, I've seen the errors and found out there was no problem with T-Server but with the application link. I checked the Genesys ticket-history and found the same conclusion. When I had this issue, in a much smaller envrionment using G6.1, we have removed "ip-security" from the...
  3. jerommeke

    Genesys VTO - Dialogic configuration

    hi sjlambert, I did this in BC 11, not really sure it will be exacttly the same in BC12. I installed the Dialogic software using no extra protocols. In the Genesys CME I added soem information in the "Annex Tab", see "MD110 and Genesys VTS thread806-872809" Hope this will help, let me know...
  4. jerommeke

    high call rate

    HIGH CALL RATE is related to the number off calls started within a certain timewindow for a LIM. Thus when a LIM has to handle more than X (sorry no doc available at this moment) calls per second, you're reaching a limit. However it has no direct relation to Group Links or Routes, there may...
  5. jerommeke

    problem on genesys ERS solution

    You're using the adn method to route calls, unfortunally is my current environtment Genesys/Aspect, so there is no live reference available. Did you confige the DN according the (T_Server) documentation, having the correct assosiations ? (see 65fr_ref-ts_md110_02-2003_v3.02, page 15... ) You...
  6. jerommeke

    problem on genesys ERS solution

    I've implemented Genesys 6.1 suite with in an BC9 environment and was able to route calls. Have you had it working with and older version of Genesys or is it a new installation ? It might help to install CCPulse to have a good idea whate really is happeing at the users place having both ADN...
  7. jerommeke

    Itype?

    Are talking about a 30 Channel CAS board, then you have to use the "IBM Direct Talk" option. Install the drivers without adding any protocol and it work fine for the Netherlands. Please check Alex or Dynatext for the correct number, because I cannot remember the right number. \\Jerommeke
  8. jerommeke

    BC12

    whosrdaddy , ACD might not be an option for IP Telephony, but will it be possible CTI enable them. This will allow usage of Genesys CTI Middleware including intelligent routing. \\Jerommeke
  9. jerommeke

    CAS Extension issue

    I've installed a Dialogic Board to support Genesys VTO Server and used the ICAT for IBM Direct Talk in a Dutch Application System BC9 and BC11. Installed the Dialogic drivers without any (additional) prototcol. Could test it with a program from the disk, named "Multitest" if I...
  10. jerommeke

    Case-insensitive in SQL 7

    Keep telling be carefull , but it can be done by using: UPDATE {table} SET {field} = 'London' WHERE {field} = 'lonDoN' Note that all records matching the WHERE clause will be changed. You may want to add extra restrictions using AND : UPDATE {table} SET {field} = 'London' WHERE...
  11. jerommeke

    Case-insensitive in SQL 7

    You can do updates in SQL Servertables directly, but a backup of all is always a good idea. Make sure you're able to restore a backup to !!! The SQL syntax looks like UPDATE {table} SET field = lower (field) will result in all data in field 'field' will be converted to lowercase. Normally...
  12. jerommeke

    LCDDI?

    Marco, If there is only one destination, why don't use an entry in the Number Analyses Table? Assign a high traff value to the number, which will enable an escape when the net goes down. See NADAP/NANSI/NANSE in Alex/Dynatext for the programming details. regards, \\Jerom
  13. jerommeke

    Load calls?

    The CT adapter, i've also heard the name Personal Screen Call, will reroute the signalling from your digital extension to your computer. It's connected in between the outlet and the extension at the telephony site and connected to a serial port at computer site. This will enable you to...
  14. jerommeke

    Load calls?

    You could consider to use a CT adapter and generate the customer list from your connected computer. This option should work together with any digital phone. \\Jerom
  15. jerommeke

    Backup to LAN drive

    Hi Bartjo, I did use it in an multi-MD environment where systems where connected trough a Wide Area Network. At the "central site" all the backups where stored to a harddisk using FTP. This was not automated, but always more accurate than the service providers 3 month interval saftey...
  16. jerommeke

    Ericsson MD110 Spare Parts

    Altough not an official distributer Teleswitch Europe may be able to supply new or refubished equipment. http://www.teleswitch.nl/
  17. jerommeke

    Connection to Dialogic over ALS70D

    Hi there, Someone out there with some experiences having Dialogic board in an Windows NT system connected to an Aspect Rel 8. kind regards, jerom.
  18. jerommeke

    Statistic Supervision

    This (optional PC)application like TABS here in Holland will convert your CIL (CL...) data into readable reporting data. In the case of TABS all information from Directory Manager can be exported into a Database . Usernames and departments will be added to telephone numbers. \\Jerommeke
  19. jerommeke

    Statistic Supervision

    Hi there, This happens when a user (or modem) repeatly disconnects a very short time after dialing. You may want to use the cost-registration application to identify the port causing the problem. \\Jerommeke

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