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  1. Spanning

    CMS Agent Trace

    Hi thanks for the information , i have just been advised by a CMS trainer that the Agent Trace was designed for 5 or 6 agents and thats why its not activated by default. It looks like we need an alternative solution, since the Data Allocation table is already set to 500,000. This would not...
  2. Spanning

    CMS Agent Trace

    Hello, We have a CMS R15, 100 Agent call center and can only get 2 days worth of agent trace reports. Can this be increased so we can historically run an agent trace report on any of the 100 agents going back two months. Many Thanks
  3. Spanning

    cisco 2851 voice bundle

    Hi Tips to set one of these up from scratch with 40 ip phones , where can i get a manuals , training. Tried Cisco web site and i was only able to find installation manual only. Many Thanks
  4. Spanning

    CCC Custom Reports

    I may be able to assist, what are they looking for ?
  5. Spanning

    Latest CCC. Reporter Freezing.

    R U using 2003 R2 ?
  6. Spanning

    VM to Email

    Oh well just missed the tip but thanks Matt however it still is on limited support only CCC not supported 2003 sp2
  7. Spanning

    CCC over 25 agents.

    standard is ok , Rules are upto 25 agents you can use MSDE over 25 then sql 2000 std is ok
  8. Spanning

    VM to Email

    Server is 2003 SP2 , i am sure Avaya said they support 2003 sp 1 only currently
  9. Spanning

    External Email Alert failing in an IMS enviroment

    Its fine as long as its kept to Alerts only
  10. Spanning

    External Email Alert failing in an IMS enviroment

    Sorry Jamie77 i beg to differ :- I have just fixed it , if someone leaves me voicemail even with IMS at the office i get an email alert to my mobile phone. The problem turned out to be on our exchange server blocking mail to orange from the Vmpro PC. Great Stuff Spanning ACE
  11. Spanning

    External Email Alert failing in an IMS enviroment

    Hi We have IMS works fine however i am unable to get an external alert. 1. Ims is in a domain enviroment with exchange 2000 and works fine. 2. The Vmpro SMTP in control panel has been setup to look with the exchange server port 25 using the email account used for the voicemail 3. The Users...
  12. Spanning

    ACS 132-S-901.2 IP Telephony Implementation

    h5n1, It appears mrjedi sent a hoax reply its probably a small angry being , like wise i am just going to book it and try it for myself. Best of luck !!!
  13. Spanning

    ACS 132-S-901.2 IP Telephony Implementation

    8928
  14. Spanning

    ACS 132-S-901.2 IP Telephony Implementation

    Congratulations mrjedi, Can you share some of the questions you came across and what documentation did you use for your study ?
  15. Spanning

    ACS 132-S-901.2 IP Telephony Implementation

    Hi, Has anyone done the ACS recently , i am after some hints and tips. Thanks in advance if you can help.
  16. Spanning

    MM720 bri ports endpoints problem

    Hi I am unable to make a calls from BRI Stations internal or external however they can recieve internal and external calls but not from BRI station. I am using s8300/g350 3.1 the ports have been configured as data modules 3001 to 3008. please help !!!!!!
  17. Spanning

    Queueing requirement on 3.2

    aramsay You really want version 4 , then just buy a new unit and stop fabricating problems i hope the guys who sold the system are monitoring this thread. Go on be star
  18. Spanning

    SIP TRUNK SETUP PROBLEMS

    Thank you for clariying point 2, it appears the help file in manager is wrong look for sip and it shows you a table and against Standard Edition it shows a green tick against sip and ip dect. I am sure many will fall foul with the some of the docs.
  19. Spanning

    Queueing requirement on 3.2

    The only kit to have a replacement program is a 406v2 below pcs 8. The lable is conviniently placed on the bottom. As for queing issues, this the case on the 2.1 sw version 3.0.577 DT and 3.2.54 has fixed them as we found at most of our sites. If are interested in Version 4 , then you can...
  20. Spanning

    SIP TRUNK SETUP PROBLEMS

    The problem i have is i am not sure if the ISP has provided all the options and there is also that i may not have the SIP licence ,but the help files in manager state SIP trunks are allowed with standard edition on the ip 500 i have the pro and the networking licence. The ip0 is 192.168.42.1...

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