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Hi thanks for the information , i have just been advised by a CMS trainer that the Agent Trace was designed for 5 or 6 agents and thats why its not activated by default. It looks like we need an alternative solution, since the Data Allocation table is already set to 500,000. This would not...

Hello, We have a CMS R15, 100 Agent call center and can only get 2 days worth of agent trace reports. Can this be increased so we can historically run an agent trace report on any of the 100 agents going back two months. Many Thanks

Hi Tips to set one of these up from scratch with 40 ip phones , where can i get a manuals , training. Tried Cisco web site and i was only able to find installation manual only. Many Thanks

I may be able to assist, what are they looking for ?

R U using 2003 R2 ?

Oh well just missed the tip but thanks Matt however it still is on limited support only CCC not supported 2003 sp2

standard is ok , Rules are upto 25 agents you can use MSDE over 25 then sql 2000 std is ok

Server is 2003 SP2 , i am sure Avaya said they support 2003 sp 1 only currently

Its fine as long as its kept to Alerts only

Sorry Jamie77 i beg to differ :- I have just fixed it , if someone leaves me voicemail even with IMS at the office i get an email alert to my mobile phone. The problem turned out to be on our exchange server blocking mail to orange from the Vmpro PC. Great Stuff Spanning ACE

Hi We have IMS works fine however i am unable to get an external alert. 1. Ims is in a domain enviroment with exchange 2000 and works fine. 2. The Vmpro SMTP in control panel has been setup to look with the exchange server port 25 using the email account used for the voicemail 3. The Users...

h5n1, It appears mrjedi sent a hoax reply its probably a small angry being , like wise i am just going to book it and try it for myself. Best of luck !!!

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Congratulations mrjedi, Can you share some of the questions you came across and what documentation did you use for your study ?

Hi, Has anyone done the ACS recently , i am after some hints and tips. Thanks in advance if you can help.

Hi I am unable to make a calls from BRI Stations internal or external however they can recieve internal and external calls but not from BRI station. I am using s8300/g350 3.1 the ports have been configured as data modules 3001 to 3008. please help !!!!!!

aramsay You really want version 4 , then just buy a new unit and stop fabricating problems i hope the guys who sold the system are monitoring this thread. Go on be star

Thank you for clariying point 2, it appears the help file in manager is wrong look for sip and it shows you a table and against Standard Edition it shows a green tick against sip and ip dect. I am sure many will fall foul with the some of the docs.

The only kit to have a replacement program is a 406v2 below pcs 8. The lable is conviniently placed on the bottom. As for queing issues, this the case on the 2.1 sw version 3.0.577 DT and 3.2.54 has fixed them as we found at most of our sites. If are interested in Version 4 , then you can...

The problem i have is i am not sure if the ISP has provided all the options and there is also that i may not have the SIP licence ,but the help files in manager state SIP trunks are allowed with standard edition on the ip 500 i have the pro and the networking licence. The ip0 is 192.168.42.1...