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We have had a couple of nessus scans without any issue. The nessus scan did not have access to log into the system just did a port scan.

In the manual it says you need to setup as 9620. But it also reads like it only supports a limited amount of features. See page 25 I could not get directory, etc to work on it either only a few features worked. http://downloads.avaya.com/css/P8/documents/100177499 Call server requirements...

I know voice portal doesnt make this sound but does anyone know which system does and where to get a copy of the sound? It is the sound that is like bubbles or some might say popcorn sounds when an IVR or auto attendant makes a transfer of data lookup

I am using the USB thumb drive seems to work pretty well

I have BRI lines connected using a cisco isdnlink. What card on the Avaya side are you using? The reason I ask is the card I have is ST interface and the Cisco ISDN link is U interface so we have an NT1 box in between them to convert ST to U. Mine are configured as WCBRI Data Extension: xxxx...

Change or type values in the following fields as appropriate: - Configuration Set: The Configuration Set field is where you describe the purposes of the configuration set. For example, you can type "Extension to Cellular handsets." - Calling Number Style: The Calling Number Style field...

What do your route patterns look like do you have one for 911 calls with frl 0?

That would do it.

Try = instead of > and see if that does it.

You call also have a step in your vector like go to step xx if calls queued in skill xx = xx your go to step could hang up or play a message etc

Look at the hunt group and the queue limit field might be what you are looking for

Agent trace by location but you have to turn on the trace before hand.

What type of phone? On 9620 the mute and speaker key are close together and I have discovered people will hit the speaker key instead of mute by mistake and hang up.

What do you use for call accounting? I have a site with callsweet and it has a number screening feature. In the number screening we listed 911 and some other numbers and if anyone dials that number it sends an email out with all the call detail in it. I think the email usually comes out within a...

COVERAGE POINTS Terminate to Coverage Pts. with Bridged Appearances? n Point1: 31 Rng: 4 Point2: 32 Rng: 4 Point3: 33 Rng: 4 Point4: 34 Rng: 4 Point5: v22 Point6: v22 here would be VDN 22 and not vector 22. If you reroute to new VDN on the first vdn you might need to enable VDN overide

Cvg Enabled for VDN Route-To Party? n Might need this set to yes

Found it on web page kind of buried under Login reports there is an option to list logins

Anyone know how to get a list of admin accounts setup to access IA770 version is 4.0. vm is a valid account but I need to screenshot a list of accounts for an audit.

@gwebster that was my plan today to get the phone firmware upgraded those were straight out of the box yesterday. The IP office is version 9.0.3.0 build 941 and the manager is version 9 build 941. I did get the remote phone working and the only thing I did was disable RTP monitoring port 5005...

The only profile we have is basic user. This is suppose to be okay because I believe you get 4 remote workers in the essential license bundle and then any above that you have to license and that is when you will get the power worker. It used to be just 2 that came with it but I am sure I saw...