I'm facing problem with ACD. Everything works fine as expected upto point 6 in vector 255 but when it reaches point 7, V22, I get the announcement and ext. 28 keeps ringing and doesn't follow the Coverage Path. Looking forward to your valuable advice.
vector 255
1. wait-time 1 secs hearing ringback
2. collect 4 digits after announcement 111
3. route-to digits with coverage Y
4. route-to number 28 with cov y if digit = 0
5. route-to number 28 with cov y if digit = 1
6. route-to number 27 with cov y if digit = 3
7. v22
Ext. 28 is mapped to coverage path 1
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 31 Rng: 4 Point2: 32 Rng: 4
Point3: 33 Rng: 4 Point4: 34 Rng: 4
Ext. 27 is mapped to coverage path 2
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 35 Rng: 4 Point2: 36 Rng: 4
Point3: 37 Rng: 4 Point4: 38 Rng: 4
Vector 22
01 announcement 24
02 route-to number 28 with cov y if unconditionally
03 route-to number 27 with cov y if unconditionally
04 stop
vector 255
1. wait-time 1 secs hearing ringback
2. collect 4 digits after announcement 111
3. route-to digits with coverage Y
4. route-to number 28 with cov y if digit = 0
5. route-to number 28 with cov y if digit = 1
6. route-to number 27 with cov y if digit = 3
7. v22
Ext. 28 is mapped to coverage path 1
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 31 Rng: 4 Point2: 32 Rng: 4
Point3: 33 Rng: 4 Point4: 34 Rng: 4
Ext. 27 is mapped to coverage path 2
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 35 Rng: 4 Point2: 36 Rng: 4
Point3: 37 Rng: 4 Point4: 38 Rng: 4
Vector 22
01 announcement 24
02 route-to number 28 with cov y if unconditionally
03 route-to number 27 with cov y if unconditionally
04 stop