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Problem with ACD

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ssaleem1

Technical User
Sep 10, 2014
10
SA
I'm facing problem with ACD. Everything works fine as expected upto point 6 in vector 255 but when it reaches point 7, V22, I get the announcement and ext. 28 keeps ringing and doesn't follow the Coverage Path. Looking forward to your valuable advice.

vector 255

1. wait-time 1 secs hearing ringback
2. collect 4 digits after announcement 111
3. route-to digits with coverage Y
4. route-to number 28 with cov y if digit = 0
5. route-to number 28 with cov y if digit = 1
6. route-to number 27 with cov y if digit = 3
7. v22

Ext. 28 is mapped to coverage path 1

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 31 Rng: 4 Point2: 32 Rng: 4
Point3: 33 Rng: 4 Point4: 34 Rng: 4


Ext. 27 is mapped to coverage path 2

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 35 Rng: 4 Point2: 36 Rng: 4
Point3: 37 Rng: 4 Point4: 38 Rng: 4

Vector 22

01 announcement 24
02 route-to number 28 with cov y if unconditionally
03 route-to number 27 with cov y if unconditionally
04 stop
 
Hi,

Its Vector 22

01 announcement 24
02 route-to number 28 with cov y if unconditionally
03 route-to number 27 with cov y if unconditionally
04 stop

 
how about go to vector 22 unconditionally at step 7 of vector, also on vector 22 no one will be able to get to step 3 as it will route on step 2 1st

 
Sorry. V22 is mapped in coverage path 1 as below.

COVERAGE PATH

Coverage Path Number: 1
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? n n
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 31 Rng: 4 Point2: 32 Rng: 4
Point3: 33 Rng: 4 Point4: 34 Rng: 4
Point5: v22 Point6:
 
Cvg Enabled for VDN Route-To Party? n Might need this set to yes
 
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 31 Rng: 4 Point2: 32 Rng: 4
Point3: 33 Rng: 4 Point4: 34 Rng: 4
Point5: v22 Point6:

v22 here would be VDN 22 and not vector 22. If you reroute to new VDN on the first vdn you might need to enable VDN overide
 
Even Enabling VDN Over riding doesn't help.
 
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