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Queue or Skill question.

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chance428

Technical User
Oct 25, 2011
31
US
I have a skill or queue and I would like to limit the number of calls that it can hold at any one time. Can this be done?
 
Look at the hunt group and the queue limit field might be what you are looking for
 
Be very careful with that limit. If the limit is reached and you try to queue another call, it will queue to oblivion and will stay in the queue loop. I have run into this situation many times and it really messes up the stats. Watch you trunk channels for long holding calls when your agents are available, this will show a lost call.
 
You call also have a step in your vector like

go to step xx if calls queued in skill xx = xx
your go to step could hang up or play a message etc
 
I just posted the below, also. This is dealing with the above thread.

Maybe one of you could help.




I am trying to accomplish this with the command:

02 goto step 50 if calls-queued for skill x pri h > 50

50 disconnect after announcement xxxxx

The problem I am having is:
In the command above the calls-queued always equals 0
It will never get higher than 0

I am watching that queue in CMS and it says that queue has 140 callers in that queue.

Why will it never get above 0?

I appreciate anyones help on this
 
yes I have tried =, the only thing that seems to satisfy the statement is = 0 or >or= to 0.
 
I find it hard to believe that 140 callers are in queue, I believe this is the queue limit, hunt group form will tell the story on page 1 I believe

 
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