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Hi All, I have an odd occurrence at a site running NuPoint 6 (on MAS) and UCA Console (latest). On incoming calls, they use the "direct transfer to voicemail" button if a user doesn't want to take the call. BUT, randomly, occasionally they get the NuPoint message centre "Enter PIN". They only...

Turns out the upgrade had completed (version 13.0.0.83) was showing on the inactive partition, but something had changed on the database between the install and activation so the system backed out. I think what had changed was an alarm had appeared. Have cleared the alarm, so will attempt again...

Hi All, I did a scheduled upgrade on a 3300MXE III from MCD 6.0 to 7.0 last night, however it failed doing the software activation/upgrade part. I have checked the logs and there is a message saying to check the inactive software partition logs. Not something I've done before - can someone...

We have a vMCD cluster running MCD 6.0. The customer has various sites around the country linked via MPLS (100MB pipe). The issue they have is that when the silent monitor on their Servicedesk in one location it gives white noise to the agent until the person monitoring hangs up. This is fairly...

Hi All. I'm a little stumped by this one. We have a site where they have newly installed 5610 cordless handsets (all set to version 2) connecting back to an MBG server. Most of the installed handsets are working fine, however the oneis connected and showing as registered on the IP DECT stand...

If I remember rightly (and understand correctly!), you'll need to use ARS on Node B - and then in the Facility Group for Node B - add the trunk group as the Remote Node - Node A. I don't think I needed to do anything on Node A to make it work (like making sure the 9 stays).

Yes, if you chose "Full Installation", you can bypass the External FTP screen by hitting next. And on the next screen, untick everything/Do not install, other than Configure License and Option selection. If the laptop can't connect to the AMC, it gives you instructions on running a .bat file to...

Yes, it's not the full sync, just the forward. I thought the same thing (regarding release 6), seen as Office 365 is so new. Thought I'd check though.

Hi all, I've got a customer who has recently upgraded their exchange to Office 365, however now, voicemail to email, instead of displaying the name shown on the 3300, is using the receipients address as the "From" address. As far as I'm aware, there isn't much to program on the 3300 to get...

It's a Microsoft security update causing the issues (or at least was for me) - remove KB2744842 which was only installed a few days ago. I've done that today and can backup again.

This is when the extension number you are transferring to, has a mailbox, even if it's not transferring to the mailbox itself. If you go into the mailbox for that number , there is an option for "Auto Attendant Transfer Prompt". Set that to no, and it should stop.

Hi All, I work for a maintenance provider, and over the last couple of weeks, we've had to swap out quite a few DEI's on the 5000 as the power has blown on them. Just wondering if there is anyone else that's had real issues with this unit, to get an idea if it's just extremely bad luck, or...

Feature Access Code 8860 is just the code to dial on the phones. Check Feature Access Codes for the Night On/Off code. At least you could program that up as a key on the phone so someone hits it on the way out to change it to Night-In and point to the STAR. If you wanted to go down the STAR...

If I remember rightly, this is done by the FAC 8860 if you're using a dial 9 database. I don't think you can auto-switch the lines over. Not that I can think of anyway.

Could you use System Forwarding Paths? Setup a forwarding path from the reception phone to a hunt group with the reception phone in and the other extensions, and then as the second forwarding point set the next one to VM? No idea if it'll work exactly how you want and not in the office to play...

Is this a 5000 or a 3300?

This is working now - Answer Plus Call Rerouting Timer in the CoS was set to 10 seconds.

Yes, the Call Routing is set to follow on busy/no answer on both re-routes.

Hi Everyone, I have an odd one... It's a 3300 on version 4.0 SP3. Basically, there is one handset on site, that they have programmed up to go on 1st alternative to a Hunt Group, and 2nd alternative to voicemail. Whenever you dial this extension number and it's free, it goes to that extensions...

I've done some testing with this - it's the Enable Mitel Propriety SDP Option. Odd, but turning it off does work!