Can't make backups anymore - asking for Java 2

[danramirez]

Guys,

My browser IE9, Windows7 stoped taking backups from the 3300.

When I go into the Backup page it says this page requires Java.

I have double checked that Java (latest version) is installed, I even unistalled it and reinstalled back with no luck...

Any idea what may be going wrong. I think Windows updated last week and since then I can't take any more backups.

Help help help, Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[wireman50]

revert to IE8.

 

[sarond]

Try manually installing Java 6 instead of 7. I think there might be issues with version 7 and Mitel.

 

[danramirez]

no luck... uninstalled java 7, then installed java 6 and still get the same error: "This page requires Java..."

It used to work...

Any more ideas?

http://www.hatkana.com

http://www.wtelecom.com

 

[sarond]

You may have already done this but clear your IE Cache.

 

[danramirez]

yes sarond, I had already cleared Cache....

http://www.hatkana.com

http://www.wtelecom.com

 

[wireman50]

You don't use sophos do you?

 

[wireman50]

sorry hit the return key too quickly.

Try turning your anti virus off.

Still day uninstall IE9 (which will then put IE8 back in place)

 

[danramirez]

yep! I have UCA installed on Laptop. Is that what you mean with Sopho?

http://www.hatkana.com

http://www.wtelecom.com

 

[wireman50]

Sophos is a industrial grade anti virus programme. There have just been some issues with it that may stop things like Java working (it quarantines some files thus stopping Java working).

Have you tried backing down to IE8? I had to stop using IE9 here because of similar but different problems even on MCD5.

 

[danramirez]

I'll downgrade to IE8 and post back.

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[whirlwind5uk]

It's a Microsoft security update causing the issues (or at least was for me) - remove KB2744842 which was only installed a few days ago. I've done that today and can backup again.

 

[danramirez]

Thank you very very much!! I just removed security update and everything is back to normal, backups are working fine again. Thanks mate!

http://www.hatkana.com

http://www.wtelecom.com

 

[LoopyLou]

There is a knowledge base article on this. The fix is acutally a patch to the 3300.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[danramirez]

Loopy, what's that knowledge base article? where can we download the patch?
Regards,
Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[LoopyLou]

12-5191-00282. I believe a search of MOL gives the procedure as well as a small file.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[LoopyLou]

its a TB.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[tdmneil]

I went onto MOL and download the TB document and an htm file, ftp'd the .htm onto the 3300 and it definitely clears this problem! Glad I checked here first....

 

[LoopyLou]

Yep

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[rclements1]

Please send me a link to MOL .. can't find the TB !