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Reposted! Thank you!

Hi. Im fairly new to Sun servers so please forgive me if I ask something obvious =) I recently installed a Sparc T5120 Server. The server has a redundant PSU. During installation when I plugged in the second PSU the server powered off. Since then the server only powers on from the ILOM. Until...

Hi. Im fairly new to Sun servers so please forgive me if I ask something obvious =) I recently installed a Sparc T5120 Server. The server has a redundant PSU. During installation when I plugged in the second PSU the server powered off. Since then the server only powers on from the ILOM. Until...

Hi. I might be asking something simple and/or stupid but I will ask it anyway =) I there any way to add the ars code to the incomming number. The reason for this would be so the customer could easily redial received calls, as the ars code would be automatically added. I know about modifying the...

Hi. CM 4.01 running on S8720/G650 I have the following problem. Whenever I try to observer certain stations I get the following denial event: denial event 1246: Svc obsrv exceed max D1=0x8c79 D2=0x10ec The bigger problem is that this only happens with certain stations and with those stations...

Hi. Im trying to put together a historical report. The report gives basic stats about an agents activity like time in aux, acw and auxout. The agents are mostly making outgoing calls in aux (hence the auxout parameter). The problem is that I would like to filter out somehow the calls that were...

Hi. I'm trying to design a real-time report with detailed aux states. The point is to see that which agent has been in which aux state (all in different columns) for how long for the current session. The problem is that CMS only gives me the TI_AUXTIME(0-9) item which is a cumulative item. It...

Hi. First make a trunk connection between the two sites (either IP or QSIG). Then make a short code at site A to route to site B (code 9N; feature Dial; telephone number N; and line group Id should be the id to site B) It should be simple as that.

Hi. I have a very weird problem but cant seem to find the cause. Config: IP412/VCM30. SlotA: PRI60 SlotB: PRI30 (qsig to another pbx) There are 28 5610 IP phones in the Call Center. Every day when there is a heavy load either all or some of the calls go silent. Under silent I mean that the...

Hi. We had the exact same problem but with 1608 phones. It turns out that they slow down the network only when using a VLAN. As soon as we turned it off, the speed was ok.

That was it! I didnt know, that was required to program the public-unkown-numbering. After I added a few extensions, the cpn block/unlbock works like a charm! Many many thanks!!!

Yes the trunk group type is isdn-pri

Thanks, but I tried that already and it doesn't work...

Hi. I can't get the CPN blocking feature working. My provider said, that he has a lot of customers using a per call calling number blocking, so Im guessing they have CPN features activated. I tried with programmed buttons, fac, and Per Station CPN blocking, but none of them worked...

Im so sorry Not the Iclid, but the number dialed. For example, if I have multiple numbers I want to know in the cdr reports, that wich number the customers have dialed, the last three digits.

Hi Is there a way display the incomming caller id on cdr reports for an isdn trunk? I tried customized cdr reports and a bunch of test with all the parameters, but the only thing I can get out of it is the target vdn, group or agent dn. Can anyone help please?

Thanks for all the suggestions. But unfortunately it turns out that I have been just too lazy. There is a data item for this in the CMS (NOANSREDIR). I think Im going to take a notebook now, and write down "allways rtfm first" a few hundred times. Once again sorry and thanks!

Hi Im probably missing something. Is there an easy and simple way to log off an agent if does not answer? If yes, it would be even better if I could give the logoff a reason code. Im trying to make a cms report that shows the number of times an agent did not answer - in the report designer I...

Thanks a lot for your help! I will try this as soon as possible - Im pretty hopeful, because many of the trunks here are also used to call cellular phones only.

Hi Im using int-isdn cdr reports. all the trunks have cdr enabled, but still Im not getting all the data. Specifically the "access code used" field, or trunk that I dialed out on does not appear. Also this happens mostly when the condition code of the record is "E" (ineffective call). So...