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Here's a question, if we're using a Phone 16 Module for the POTS lines, will that work the same way? Or, does it have to be the 4 port card in slot B?

If you would like to dial 9 on the IP Office for secondary dial tone, then have this short code: shortcode: [9]1xxxxxxxxxx; telephone number: 91N line group ID: line to definity feature: dial With this shortcode, you dial 9-1-xxx-xxx-xxxx, and the IP Office pushes that to the definity. The...

Yes. We can make calls out over the analogue trunks just fine. I guess we can try removing the time profile, maybe that will help

This is how I was taught to set up POTS line redundancy of a PRI line. 1. Set up a Time Profile to be 24 hrs a day, 7 days a week 2. Create a new LCR, using the above time profile 3. In the Main Route of the LCR, put your shortcodes for routing calls out over the PRI 4. In the Alternate...

Mr. IPO You would be my savior if you could email me those CCC reports... dlattuada at eci dot com

No, it's a 412

We are beta testing 3.0, and to use the Wizard it is now asking for a login and password. I've tried Administrator/Administrator, and I've tried the system name/password, and it did not work. I could not find anything in the documentation. Anyone else running 3.0 and know what the password is?

We are installing the TAPI driver for IP Office on our clients' PC's, and we are running into a slight issue. The installation goes fine, and we can configure the driver under 'Phone and Modem Options' in the control panel to point to the IP address of the control unit and the correct user...

IP Core Software: 2.1.248901 Delta Server: 4.0.35

We started receiving an error message that says "Access violation at address 0047BE92 in module 'deltaserver.exe'. Read of address 00000034". I noticed this when I logged into our client's CCC server remotely, and there were a bunch of these error messages. Anyone familiar with this error message?

We had a similar issue with a client after upgrading to 2.1.24. We were having people disabled from hunt groups, their DND and Hunt Group Enable buttons were freezing, and we were unable to pull a config from Manager. AVAYA gave us the 2.1.248901 patch, and we were stable for a little bit, and...

I have a client running a IPO 412 2.1.24, and I am having an issue with their "Call Forwarding All" button. This is in a call center environment, and all the agents are being asked for a system security code when they press their call forwarding button. I've tried removing and replacing the...

Just a warning for you - If this site has more than like 15-20 users, and they are a busy site, watch out for vm pro being 2.1.10. We had a client running a 412 with vm pro being 2.1.10, and it created all kinds of issues. AVAYA said that vm pro 2.1.10 makes a ton of tftp requests to the...

If you are in the CCV, you can click on the icon that looks like little yellow blocks falling into place (it is right next to the red cross). In there, you can add groups to the call center view. The group should contain all agents that are assigned to the group. As long as the agents are...

We have a client that wishes to gather 2 pieces of information from reports in CCC. 1) they want he total number of outgoing calls not including transfers and 2) they want he number of external calls which were transferred or discounted by a specific group. Does any one know which report(s) we...

I do not have it personally, one of my colleagues has it. I will get it and I can email it to you?

We had a similar issue with a client after upgrading to 2.1.24. We were having people disabled from hunt groups, their DND and Hunt Group Enable buttons were freezing, and we were unable to pull a config from Manager. It turns out that in 2.1.24, when you have voice mail pro at version 2.1.10...

Great! I will try that. Thank you!

I recently had 2 hard drives on my system, one running Win XP Pro and the other running Red Hat 9. When I booted up my computer, I came to a screen that had 2 options - boot into Windows or boot into Linux. I reformatted the hard drive with Red Hat 9 on it, and I neglected to change the...

Has anyone ever used QSIG over IP trunks between a Definity and an IP Office? We are having some issues with a couple of things, mainly not hearing the tones when you dial numbers, not hearing any ringback when you are calling certain numbers, and losing audio when someone on the Definity calls...