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Thank you for the info. I will try this later this weekend.

Hello, We have a Nortel Enterprise Edge 1000 phone system with BCM 400. I have been looking for documentation on how to completely reset the system to factory defaults, but have not had any success. Can anybody point me to the right location or documentation for this? Thanks in advance.

the issue im facing is that i have an automation system using CTI Link pro to autodial calls for agents, but when it tries to dial more than one call (ex. multiple call appearances) it drops all the calls on all the call appearances at once. i have the agents setup with 3 call appearances each...

socalsteve, no, i know how to set a certain caller id per extension, i am actually trying to dial out with another extension that has no phone hooked up to it through a phone.

yes, same problem. it seems to need a physical phone for the bridged appearance, because i also tried an existing extension with no phone attached and i had the same problem...

i was wondering if it is possible to create a virtual ext that can be used for outbound calls via "bridged appearance"? i am able to do it with an ext that has a physical port on the pbx but cannot get it to work with a virtual ext. (ip500 v.4.15) thanks in advance for any info.

there is a timing tab on the tie line which has each of these timing options. Timers Sub-Tab Settings · Outgoing Seizure: 10. · Wink Start: 5000. · Wink Validated: 80. · Wink End: 350. · Delay End: 5000. · Outgoing Dial Guard: 590. · Outgoing IMM Dial Guard: 1500. · Outgoing Pulse Dial...

im sorry i explained it wrong. the agent never puts anybody on hold. they hit transfer and hit transfer again to get caller A and B connected.

i have a group of call center agents on an ip500 running v4.15 and am having complaints that when an agent has a caller on the line(caller A) and puts them on hold to call another user across the tie line(caller B), by the time caller B picks up and the agent presses transfer to complete the...

i have 25 phones with 1 user per phone, no one shares phones. Westi, i must have misunderstood what you were saying. im going to try that. thanks.

tlpeter, User's telephony tab has Login Idle Period = blank and Status on No Answer = "Logged On No Change". now, i did notice that the huntgroup has a "Agent's on no answer applies to:" option which is set to none. im wondering if i should set this to "any call" so that the agent's "on no...

We have an IP500 with professional license, Version 4.15 and (40) 5410 phones which 24 of them are set to forced login and the users set to forced login are getting randomly logged off and the users are telling us they are not touching any buttons. The only thing unusual was the fact that we...

i have an ip500 with v 4.15 and am trying to figure out if with a generic compact flash card it is still restricted to a 30 second wav file? thanks.

when i would press continue it would give the same error for each line i clicked after that. i didnt notice there was a v.4.1.15 out and immediately upgraded which seemed to have fixed the problem. thanks a lot guys.

i have just switched from a dual pri card on a legacy card carrier to 3 daughter cards with dual universal pri on an ip500 (running v4.1) and am encountering a problem where when i am in the manager and working on 1 line, when i switch to the next and select a specific line number from within...

i get a busy signal when i call vm. i have no hibernate nor any sort of power save mode enabled, but i will check again. i have vmpro v4.0(27). i guess i will try upgrading the vmpro. one thing i notice is that the problems are solved when i reboot the pbx... almost as if the pbx looses...

on a site i have an ip406 running v4.0 and periodically have the voicemail service stop working even though it is running. the only thing that solves the problem is a reboot of the PBX. i was thinking someone in the branch might be taking the ip address of the pbx. has anybody else seen this...

i figured it out. i did not have myself as a trusted number under the sourcecodes tab. what i have encountered is that if i add a user to the "sourcecode" tab, they gain the access to the phantom user's vm. the only problem is that they cannot check their own vm now. they immediately go to...

I have an IP500 with Zeacom handling the ACD via IPO CTI Link Pro third party mode, but now I need to add a second CTI Link Pro (on a differrent server then the Zeacom) so a second application can control the IP500 as well. I have no issue with buying a second CTI Link Pro license but can the...

when i call in i get a "remote access is not configured on this mailbox" i tried the dialin option and cannot seem to get it to work properly.