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Hi I am a telecoms techie and not IT, however have good knowledge of most things PC. I am using outlook 2010 on my laptop and some years ago added a folder under Personal Folders/Inbox/Mail last 7 Days. The way it worked was that all mail received in the last 7 days would go into that folder...

This site is already running the old skin as they did not like the new one Technolgy - The Mother of Frustration

I have Just installed a Server Edition at the latest software level R10.0 SP2 and the site has Softconsole. this is being run as Administrator in properties and on a Windows 10 PC The customer has told me this morning that when the receptionist logged on, the BLF tab has not displayed This is...

Hi I have a Server Edition at latest R10 SP2 software with the same level of Softconsole, which is installed on a Windows 10 Laptop (for training purposes initially) I am running the app as Administrator and it was installed with full Administrator rights. I have run an AvayaFW.BAT file also...

Beware of Softconsole. Had MAJOR problems and has been with tier 4 for over twelve weeks and still unresolved. 3 PCs on the same system with Softconsole, all having different problems. AVOID Technolgy - The Mother of Frustration

Hi All I have set up small and simple Access databases before to be used in a training environment. Never had much problem when I saved the Database as a .mdb file and used the Jet 4 OLE provider. Since trying this now on R9.1 I keep getting the call flow failing at the Database open action...

Thanks Intrigrant. I took the machine back to having nothing on it using the VMWare snapshot. then re-installed everything again with regard to IIS etc. I think I may have missed .Net 3.5 originally. Reconfigured the server with all the required detail and now VM Pro has installed. Technolgy -...

I have Windows server 2012 running as a virtual machine on VMWare. I have installed IIS and IIS management tools ready to install VM pro for UMS and Campaigns. I have rebooted the server after installing IIS and it says I have IIS on the Windows dashboard. However, when I go to install VM Pro...

A customer sent me the below enquiry, but I am at a loss with this one. Can anyone help please? We like using the +44 1268 88xxxx number in our active directory so when our overseas offices call using our Global address book they can get straight through. Trouble is if we use this format and...

I have a problem with VM Pro client. I am receiving "Unhandled exception" errors every time I try to use the client. VM works fine. I have a 500V2 which was at 9.1.3 but now upgraded to 9.1.4 along with VM Pro client. I have also installed a fresh version of VM Pro client on another Pc and get...

Hi I think you will find that while One X P will work with Office worker, Web Collaboration requires a Power User License. I assume you also running VM Pro and One X P on the Application Server and not Windows? Training material attached. Technolgy - The Mother of...

Hi The biggest problem I see with this is regarding the networking licenses: The way Networking licenses allow calls is - 8 Networking licenses allow 8 outbound calls, 12 allows 12 etc. The TOTAL calls you could have between A & B for instance could be 20, but only 8 outbound calls from site A...

Patch attached readme file explains the latest installation manual says you must be sble to install softconsole software with full admin rights If you do not have this then Softconsole will not be able to write log files using the -debug command line entry I installed this patch but still have...

Thanks for that heads up Yes it appears there are MANY problems with SoftConsole at R9.1 Can't believe a previously stable piece of software is now in such an appalling state. I have received a Customer patch and that still has not resolved all the issues I have multiple SR's open now with...

Hi I am very familiar with SoftConsole and have installed and trained on it for years now. Never had the problem I am experiencing at the moment I have two problems on site with SoftConsole 9.1. The problems appears to be as follows: This is what happens: #1 • Profiles do not save correctly as...

During the Ignition process for SE there is a choice to import (not the one you want) or to generate a certificate automatically That is the option to choose and you then can download the self signed Avaya IP Office certificate. Then it must be installed into each web browser the customer may...

Is the correct line group selected? If you look on SSA does it show the calls getting to the IPO? Technolgy - The Mother of Frustration

I tried Revo but that did/could not find the part installed IP Office Admin suite. Windows uninstaller did the trick so thanks teletechman. It found six entries in the registry and once removed I could install the Admin suite successfully Note to self - do it with the power connected next...

During a recent installation of Manager my laptop battery died (I know I should have had the power on!) The result is that I cannot remove/repair or re install Manager. I have removed all other references to Avaya products in Add/remove programs and then gone into regedit and removed anything I...

It's on the tech bulletin for 9.0.4. Our distributor tech support pointed me at it. I had a already rebooted many times. Technolgy - The Mother of Frustration